TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Customer Service Specialist - TDCX, Singapore (Onsite)
Support TDCX customers in Singapore across multiple communication channels, resolving issues and driving first-contact resolution. Help strengthen customer satisfaction through thoughtful service, effective follow-up, and continuous process feedback.
Сипаттама
- Support customers across relevant communication channels.
- Assess customer needs, investigate existing issues, and provide clear, practical solutions.
- Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow approved service procedures to maximize customer satisfaction.
- Develop lasting customer relationships by engaging customers with attentive, proactive service.
- Complete additional duties assigned by management and support the implementation, maintenance, and ongoing improvement of TDCX's Quality Management System.
Талаптар
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, or equivalent qualification in any field.
- Around two years of relevant experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and a drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication abilities, including active listening, empathy, and professional telephone etiquette.
- Confidence using computers and multiple systems, with the adaptability to learn new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Артықшылықтар
- Attractive remuneration package and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workplace facilities.
- Engaging employee activities and recognition programs.
- Structured learning and development opportunities for career progression.
- Positive workplace culture focused on supporting your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Expert coaching and mentoring.
- Opportunity to join a globally recognized company with hundreds of industry awards.