TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।
Customer Service Specialist - TDCX, Singapore (Onsite)
Support TDCX customers in Singapore across multiple communication channels, resolving issues and driving first-contact resolution. Help strengthen customer satisfaction through thoughtful service, effective follow-up, and continuous process feedback.
विवरण
- Support customers across relevant communication channels.
- Assess customer needs, investigate existing issues, and provide clear, practical solutions.
- Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow approved service procedures to maximize customer satisfaction.
- Develop lasting customer relationships by engaging customers with attentive, proactive service.
- Complete additional duties assigned by management and support the implementation, maintenance, and ongoing improvement of TDCX's Quality Management System.
आवश्यकताएँ
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, or equivalent qualification in any field.
- Around two years of relevant experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and a drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication abilities, including active listening, empathy, and professional telephone etiquette.
- Confidence using computers and multiple systems, with the adaptability to learn new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
लाभ
- Attractive remuneration package and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workplace facilities.
- Engaging employee activities and recognition programs.
- Structured learning and development opportunities for career progression.
- Positive workplace culture focused on supporting your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Expert coaching and mentoring.
- Opportunity to join a globally recognized company with hundreds of industry awards.