TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Specialist - TDCX, Singapore (Onsite)
Support TDCX customers in Singapore across multiple communication channels, resolving issues and driving first-contact resolution. Help strengthen customer satisfaction through thoughtful service, effective follow-up, and continuous process feedback.
Description
- Support customers across relevant communication channels.
- Assess customer needs, investigate existing issues, and provide clear, practical solutions.
- Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow approved service procedures to maximize customer satisfaction.
- Develop lasting customer relationships by engaging customers with attentive, proactive service.
- Complete additional duties assigned by management and support the implementation, maintenance, and ongoing improvement of TDCX's Quality Management System.
Requirements
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, or equivalent qualification in any field.
- Around two years of relevant experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and a drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication abilities, including active listening, empathy, and professional telephone etiquette.
- Confidence using computers and multiple systems, with the adaptability to learn new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Benefits
- Attractive remuneration package and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workplace facilities.
- Engaging employee activities and recognition programs.
- Structured learning and development opportunities for career progression.
- Positive workplace culture focused on supporting your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Expert coaching and mentoring.
- Opportunity to join a globally recognized company with hundreds of industry awards.