Customers Bank is a financial institution serving small businesses, individuals, and commercial clients with banking products including checking accounts, cash management tools, lending, and specialized financial solutions. Its work spans areas such as real estate finance, venture banking, alternative energy financing, and healthcare finance, with additional relevance to sectors including healthcare, construction, and logistics.
Founded in 2009, Customers Bank combines financial services expertise with technology-focused banking tools and a dedicated team. The bank also supports community-oriented initiatives, including renewable energy projects and affordable housing, as part of its broader approach to serving customers and local communities.
VP Relationship Manager, Digital Assets — Arizona Remote
Lead institutional digital asset relationships for Customers Bank’s cubiX instant-payment platform. Oversee onboarding, retention, compliance coordination, client support, and account expansion.
United States
Arizona$135,000 – $155,000 / year
RemoteFull-timeLeadEnglish RequiredAccount ManagerSalesDescription
- Manage a portfolio of institutional digital asset clients, serving as their primary relationship contact across exchanges, stablecoin issuers, custodians, trading desks, and crypto funds.
- Own post-onboarding account management, including relationship growth, issue resolution, renewals, and retention.
- Help clients adopt cubiX, complete API integrations, and establish connections with counterparties.
- Track client behavior, deposit activity, and operational requirements, escalating relevant changes to internal and compliance partners.
- Lead recurring business reviews, present additional products and payment rails, and develop cross-sell opportunities.
- Partner with Treasury, Operations, BSA/AML, Legal, and the cubiX product team to resolve client issues and implement solutions.
- Help Business Development Officers transfer newly signed accounts into onboarding and ongoing relationship management.
- Keep CRM profiles, pipeline updates, and relationship records complete and current.
- Help create client communications, FAQs, and product documentation for the digital asset business.
- Follow compliance procedures by escalating unusual activity and assisting with recurring KYC/KYB reviews.
Requirements
- Three to six years of relationship management, client success, or account management experience in banking, fintech, or digital assets.
- Working knowledge of the digital asset ecosystem, including exchanges, custodians, OTC desks, and stablecoin issuers.
- Background managing institutional or commercial banking clients with complex operational requirements.
- Familiarity with U.S. banking controls affecting digital assets, including BSA/AML, KYC/KYB, and OFAC requirements.
- Clear and effective communication skills.
- Strong organizational and process-management abilities for handling a substantial client portfolio.
- Proactive, service-oriented approach with demonstrated success in client satisfaction and retention.
- Experience with a digital-asset-focused bank or crypto-native company is preferred.
- Practical knowledge of instant payment systems such as RTP, FedNow, or real-time gross settlement is preferred.
- Understanding of stablecoins, blockchain settlement, or tokenized payment networks is preferred.
- Experience working with CRM tools such as Salesforce is preferred.
- Familiarity with institutional Treasury or cash management products is preferred.
- Must be authorized to work in the United States without current or future sponsorship.
Benefits
- Structured opportunities for personal development.
- Substantial investment in artificial intelligence and technology infrastructure.
- Reasonable accommodations are available for qualified individuals with disabilities.
- Commitment to equal opportunity and a diverse, equitable, and inclusive workplace.