Customers Bank एक वित्तीय संस्था है, जो छोटे व्यवसायों, व्यक्तियों और वाणिज्यिक ग्राहकों को चेकिंग खाते, नकदी प्रबंधन उपकरण, ऋण तथा विशेष वित्तीय समाधानों सहित बैंकिंग उत्पाद उपलब्ध कराती है। इसकी सेवाओं में रियल एस्टेट वित्तपोषण, वेंचर बैंकिंग, वैकल्पिक ऊर्जा वित्तपोषण और स्वास्थ्य सेवा वित्तपोषण जैसे क्षेत्र शामिल हैं। इसके अलावा, स्वास्थ्य सेवा, निर्माण और लॉजिस्टिक्स जैसे क्षेत्रों के लिए भी इसकी सेवाएँ प्रासंगिक हैं।
2009 में स्थापित Customers Bank वित्तीय सेवाओं की विशेषज्ञता को प्रौद्योगिकी-केंद्रित बैंकिंग उपकरणों और एक समर्पित टीम के साथ जोड़ता है। बैंक अपने ग्राहकों और स्थानीय समुदायों की सेवा करने के व्यापक दृष्टिकोण के तहत नवीकरणीय ऊर्जा परियोजनाओं और किफायती आवास सहित समुदाय-केंद्रित पहलों का भी समर्थन करता है।
VP Relationship Manager, Digital Assets — Arizona Remote
Lead institutional digital asset relationships for Customers Bank’s cubiX instant-payment platform. Oversee onboarding, retention, compliance coordination, client support, and account expansion.
संयुक्त राज्य
एरिज़ोना$1,35,000 – $1,55,000 / वर्ष
रिमोटपूर्णकालिकलीडआवश्यक भाषा: अंग्रेज़ीअकाउंट मैनेजरबिक्रीविवरण
- Manage a portfolio of institutional digital asset clients, serving as their primary relationship contact across exchanges, stablecoin issuers, custodians, trading desks, and crypto funds.
- Own post-onboarding account management, including relationship growth, issue resolution, renewals, and retention.
- Help clients adopt cubiX, complete API integrations, and establish connections with counterparties.
- Track client behavior, deposit activity, and operational requirements, escalating relevant changes to internal and compliance partners.
- Lead recurring business reviews, present additional products and payment rails, and develop cross-sell opportunities.
- Partner with Treasury, Operations, BSA/AML, Legal, and the cubiX product team to resolve client issues and implement solutions.
- Help Business Development Officers transfer newly signed accounts into onboarding and ongoing relationship management.
- Keep CRM profiles, pipeline updates, and relationship records complete and current.
- Help create client communications, FAQs, and product documentation for the digital asset business.
- Follow compliance procedures by escalating unusual activity and assisting with recurring KYC/KYB reviews.
आवश्यकताएँ
- Three to six years of relationship management, client success, or account management experience in banking, fintech, or digital assets.
- Working knowledge of the digital asset ecosystem, including exchanges, custodians, OTC desks, and stablecoin issuers.
- Background managing institutional or commercial banking clients with complex operational requirements.
- Familiarity with U.S. banking controls affecting digital assets, including BSA/AML, KYC/KYB, and OFAC requirements.
- Clear and effective communication skills.
- Strong organizational and process-management abilities for handling a substantial client portfolio.
- Proactive, service-oriented approach with demonstrated success in client satisfaction and retention.
- Experience with a digital-asset-focused bank or crypto-native company is preferred.
- Practical knowledge of instant payment systems such as RTP, FedNow, or real-time gross settlement is preferred.
- Understanding of stablecoins, blockchain settlement, or tokenized payment networks is preferred.
- Experience working with CRM tools such as Salesforce is preferred.
- Familiarity with institutional Treasury or cash management products is preferred.
- Must be authorized to work in the United States without current or future sponsorship.
लाभ
- Structured opportunities for personal development.
- Substantial investment in artificial intelligence and technology infrastructure.
- Reasonable accommodations are available for qualified individuals with disabilities.
- Commitment to equal opportunity and a diverse, equitable, and inclusive workplace.