Salesforce
Salesforce
Salesforce develops cloud-based software centered on a customer relationship management platform that brings company data and teams together through an integrated, AI-driven system. Its products support sales, customer service, and marketing workflows, with solutions designed for businesses ranging from small and medium-sized enterprises to larger organizations. Salesforce also provides industry-focused tools, Trailhead learning resources, and AppExchange apps that extend the capabilities of its CRM platform.

Technical Support Engineer – Java & AI/Agentforce | Salesforce Hyderabad

Support Salesforce customers in Hyderabad through Java troubleshooting, integrations, and AI/Agentforce adoption. Lead onboarding, resolve complex platform issues, and guide customers toward reliable technical outcomes.

Description

  • Lead post-sale technical discovery and customer onboarding through tailored implementation plans
  • Act as the primary technical partner as customers move from sales into implementation
  • Increase product adoption by finding usage gaps and showcasing valuable platform capabilities
  • Develop customer success plans while identifying expansion opportunities and strategic applications
  • Own outcomes across production readiness, feature adoption, integration dependability, and operational efficiency
  • Handle urgent, high-impact technical incidents across the Salesforce platform
  • Investigate root causes across data integrations, APIs, and AI/Agentforce implementations
  • Manage critical escalations and maintain clear communication through resolution
  • Promote engineering practices that support code quality, scalability, security, and maintainability
  • Convert business goals into practical architectural guidance
  • Identify recurring technical challenges and deliver prioritized feedback to Product and Engineering

Requirements

  • Background in computer science or a related engineering field
  • Proficiency in Java programming
  • At least two years of experience debugging and troubleshooting Java code or applications
  • Ability to explain complex technical subjects clearly to non-technical audiences
  • Experience evaluating business goals and aligning stakeholders across organizational levels
  • Strong written, verbal, collaborative, and facilitation skills
  • Entrepreneurial approach with a proactive, delivery-focused mindset
  • Customer-focused approach with experience building consultative relationships as a trusted advisor
  • Ability to prioritize competing tasks, collaborate effectively, and perform under pressure
  • Hands-on customer-facing experience in Technical Support, Solutions Engineering, Professional Services, or Customer Success Engineering
  • Experience with Salesforce Data Cloud and/or Agentforce
  • Experience creating conversational AI solutions for regulated industries
  • Experience applying AI and LLM technologies, including LLM integrations, orchestration frameworks, and prompt engineering
  • Familiarity with data modeling, processing, integration, and analytics, including platforms such as Salesforce Data Cloud, Snowflake, or Databricks

Benefits

  • Salesforce provides benefits and resources designed to support wellbeing and work-life balance
  • AI agents are available to help accelerate impact and performance
  • Employment is supported by equal-opportunity and non-discrimination protections
  • Reasonable accommodations are available during the application and recruiting process

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