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Attus Procuradoria Digital
Attus Procuradoria Digital
51 – 200 Employees
Artificial IntelligenceConsultingLegal
Attus Procuradoria Digital develops AI-powered SaaS for public procuradorias and legal departments. Its platform combines generative AI and workflow automation to process petitions, judgments, agreements, and other legal documents; prepare drafts and minute texts; monitor deadlines; and organize case distribution and management. It also supports fiscal debt recovery through data cleansing and enrichment using government sources. The system is trained and configured around each procuradoria’s operating context, helping prosecutors, managers, and legal advisors spend more time on strategic work while routine legal operations are handled digitally.
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Technical Support Analyst

Support customers using Attus’s digital legal platform by triaging requests, investigating incidents, validating environments, and escalating complex cases. The role uses SQL and requires clear, empathetic communication in Portuguese.

BRBrazilRemoteFull-timeMiddleSeniorPortuguese RequiredSupport Engineer
SQL

Description

  • Act as the first point of contact for customer inquiries and provide frontline technical support.
  • Handle support tickets from registration and classification through resolution.
  • Meet service level agreements and objectives (SLAs and SLOs).
  • Investigate incidents and questions with departmental tools, reviewing workflows to find root causes.
  • Identify whether issues stem from business rules, system usage questions, or basic integration failures.
  • Escalate complex tickets to higher support tiers.
  • Keep customers informed about request progress.
  • Validate differences between production (PRD) and staging or acceptance (HML) environments.
  • Use SQL for analysis and investigation.
  • Communicate clearly and proactively with customers throughout each ticket’s lifecycle.
  • Write accurate, clear ticket records in Portuguese.

Requirements

  • Currently pursuing or holding a degree in information technology or a related field; preferably in at least the fourth semester.
  • Intermediate knowledge of SQL, Postman, JSON, and basic BPMN.
  • Intermediate Excel skills, including lookup functions, basic formulas, and spreadsheet organization.
  • Ability to learn support tools such as Zendesk quickly.
  • Strong written and verbal communication, with empathy, clarity, and concise expression.
  • Learns quickly.
  • Committed to ongoing learning.
  • Able to understand and reason from the customer’s perspective.
  • Focused on providing a strong customer experience.
  • Collaborative and willing both to give and ask for help.
  • Able to communicate effectively across departments.
  • Proactive and organized.
  • Aligned with values of honesty, ethics, excellence, care in delivery, recognition, respect, and courtesy.
  • Available to travel.
  • Resides in Belo Horizonte, its capital or metropolitan area, or São Paulo, its capital or metropolitan area.
  • Experience in customer service, technical support, help desk, or customer relations is an advantage.
  • Advanced SQL knowledge is an advantage.
  • Basic knowledge of administrative or social security law, court-awarded payment orders, or related procedures is an advantage.

Benefits

  • Health insurance.
  • Life insurance.
  • Discounts through pharmacy, nutritionist, and psychologist partners.
  • Access to the Clude wellness app.
  • Total Pass membership.
  • Workplace exercise program.
  • Meal allowance.
  • Caju card with a special birthday-month gift.
  • Education assistance.
  • Book allowance.
  • Ongoing professional development.
  • Innovation Program.
  • Dual-monitor setup.
  • FreeDay.
  • Momento Off.
  • Time off for graduation ceremonies.
  • Gift to celebrate an employee’s new child.
  • Gift when returning from paternity leave.
  • Supportive, collaborative work environment.
  • Eco-friendly welcome kit.
  • Sustainability-focused culture.
  • Virtual social events.
  • Ongoing campaigns.

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