Attus Procuradoria Digital
Attus Procuradoria Digital
Attus Procuradoria Digital мемлекеттік прокуратура органдары мен заң бөлімдеріне арналған жасанды интеллектке негізделген SaaS шешімдерін әзірлейді. Оның платформасы генеративті жасанды интеллект пен жұмыс процестерін автоматтандыруды біріктіріп, талап арыздарды, сот шешімдерін, келісімдерді және басқа да заң құжаттарын өңдейді; жобалар мен хаттама мәтіндерін дайындайды; мерзімдерді бақылайды; істерді бөлу мен басқаруды ұйымдастырады. Сондай-ақ мемлекеттік дереккөздер арқылы деректерді тазалап, толықтыру негізінде салықтық берешекті өндіріп алуға қолдау көрсетеді. Жүйе әр прокуратура органының жұмыс жағдайына бейімделіп оқытылады және бапталады. Соның арқасында прокурорлар, басшылар мен заң кеңесшілері стратегиялық жұмысқа көбірек уақыт бөліп, күнделікті заң операцияларын цифрлық түрде орындай алады.

Technical Support Analyst

Support customers using Attus’s digital legal platform by triaging requests, investigating incidents, validating environments, and escalating complex cases. The role uses SQL and requires clear, empathetic communication in Portuguese.

Сипаттама

  • Act as the first point of contact for customer inquiries and provide frontline technical support.
  • Handle support tickets from registration and classification through resolution.
  • Meet service level agreements and objectives (SLAs and SLOs).
  • Investigate incidents and questions with departmental tools, reviewing workflows to find root causes.
  • Identify whether issues stem from business rules, system usage questions, or basic integration failures.
  • Escalate complex tickets to higher support tiers.
  • Keep customers informed about request progress.
  • Validate differences between production (PRD) and staging or acceptance (HML) environments.
  • Use SQL for analysis and investigation.
  • Communicate clearly and proactively with customers throughout each ticket’s lifecycle.
  • Write accurate, clear ticket records in Portuguese.

Талаптар

  • Currently pursuing or holding a degree in information technology or a related field; preferably in at least the fourth semester.
  • Intermediate knowledge of SQL, Postman, JSON, and basic BPMN.
  • Intermediate Excel skills, including lookup functions, basic formulas, and spreadsheet organization.
  • Ability to learn support tools such as Zendesk quickly.
  • Strong written and verbal communication, with empathy, clarity, and concise expression.
  • Learns quickly.
  • Committed to ongoing learning.
  • Able to understand and reason from the customer’s perspective.
  • Focused on providing a strong customer experience.
  • Collaborative and willing both to give and ask for help.
  • Able to communicate effectively across departments.
  • Proactive and organized.
  • Aligned with values of honesty, ethics, excellence, care in delivery, recognition, respect, and courtesy.
  • Available to travel.
  • Resides in Belo Horizonte, its capital or metropolitan area, or São Paulo, its capital or metropolitan area.
  • Experience in customer service, technical support, help desk, or customer relations is an advantage.
  • Advanced SQL knowledge is an advantage.
  • Basic knowledge of administrative or social security law, court-awarded payment orders, or related procedures is an advantage.

Артықшылықтар

  • Health insurance.
  • Life insurance.
  • Discounts through pharmacy, nutritionist, and psychologist partners.
  • Access to the Clude wellness app.
  • Total Pass membership.
  • Workplace exercise program.
  • Meal allowance.
  • Caju card with a special birthday-month gift.
  • Education assistance.
  • Book allowance.
  • Ongoing professional development.
  • Innovation Program.
  • Dual-monitor setup.
  • FreeDay.
  • Momento Off.
  • Time off for graduation ceremonies.
  • Gift to celebrate an employee’s new child.
  • Gift when returning from paternity leave.
  • Supportive, collaborative work environment.
  • Eco-friendly welcome kit.
  • Sustainability-focused culture.
  • Virtual social events.
  • Ongoing campaigns.

Ұқсас жұмыс орындары

Averna

Senior Account Manager, Test and Quality Solutions

Averna

Grow Averna’s test and quality solutions business across the UK and Ireland. Build customer relationships, manage Salesforce opportunities and negotiate complex technical sales.

Ашу
Manulife

Manulife Operations Supervisor, Hybrid Philippines

Manulife

Lead insurance operations at Manulife, overseeing service levels, workflows, audits, and team performance. This hybrid position supports teams in Quezon City or Lapu-Lapu City.

Ашу
Cross River

Engineering Manager, Cloud and Distributed Systems — Cross River, Jerusalem

Cross River

Lead and coach engineers building fintech services and infrastructure for payments, cards, lending, and crypto. This hybrid Jerusalem role focuses on cloud-native systems and engineering delivery.

Ашу
Aleph Alpha

Senior AI Researcher, Foundation Model Pre-Training — Aleph Alpha, Heidelberg

Aleph Alpha
51 – 200 Қызметкерлер
B2BЖасанды интеллект

Lead architecture and large-scale pre-training work for Aleph Alpha’s European foundation models, shaping training methods across thousands of GPUs. Build and refine PyTorch training recipes with the Heidelberg-based hybrid team.

Ашу
General Motors

Summer AI Research Intern, Embodied AI

General Motors

Research machine learning, robotics, and multimodal models for autonomous driving at General Motors. Run experiments and collaborate with research and engineering teams in a hybrid internship based in Sunnyvale, California.

Ашу
Mobileye

Senior Deep Learning Researcher, Autonomous Vehicles

Mobileye

Research and develop deep learning systems for Mobileye’s autonomous vehicles, including large-scale neural networks built for its EyeQ chip. Improve model performance and bring research into production.

Ашу
Local Crafts

Remote Customer Service Specialist — Local Crafts (US)

Local Crafts

Support Local Crafts’ online brands by assisting customers with orders, shipping, returns, and craft-related questions over phone, email, and chat. The role combines ticket resolution, order and account updates, and collaboration across teams.

Ашу
S&P Global

Director, Oil, Fuels, NGLs and Biofuels Consulting

S&P Global

Lead S&P Global’s oil, fuels, NGLs and biofuels consulting work across the Americas. Oversee complex projects, client relationships, business development and consulting revenue growth.

Ашу
Abbott

Medical Sales Representative, Egypt (Remote)

Abbott

Promote pharmaceutical products to healthcare professionals across Egypt through medical visits and relationship building. Meet ethical sales targets while sharing product information and market feedback.

Ашу
Sedric

Senior AI Tech Lead

Sedric

Lead Sedric’s AI reference architecture for agentic compliance systems. Build scalable LLM, retrieval, governance, and evaluation capabilities for financial services.

Ашу