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Attus Procuradoria Digital सार्वजनिक अभियोजन कार्यालयों और कानूनी विभागों के लिए कृत्रिम बुद्धिमत्ता आधारित SaaS विकसित करती है। इसका प्लेटफ़ॉर्म जनरेटिव AI और वर्कफ़्लो ऑटोमेशन को मिलाकर याचिकाओं, निर्णयों, समझौतों और अन्य कानूनी दस्तावेज़ों को संसाधित करता है; मसौदे और प्रारूपित पाठ तैयार करता है; समय-सीमाओं की निगरानी करता है; तथा मामलों के वितरण और प्रबंधन को व्यवस्थित करता है। यह सरकारी स्रोतों का उपयोग करके डेटा की सफ़ाई और समृद्धि के माध्यम से राजकोषीय ऋण वसूली में भी सहायता करता है। यह प्रणाली प्रत्येक अभियोजन कार्यालय के कार्य-संदर्भ के अनुसार प्रशिक्षित और कॉन्फ़िगर की जाती है, जिससे अभियोजक, प्रबंधक और कानूनी सलाहकार रणनीतिक कार्यों पर अधिक समय दे सकें, जबकि नियमित कानूनी संचालन डिजिटल रूप से संभाले जाते हैं।
Technical Support Analyst
Support customers using Attus’s digital legal platform by triaging requests, investigating incidents, validating environments, and escalating complex cases. The role uses SQL and requires clear, empathetic communication in Portuguese.
विवरण
- Act as the first point of contact for customer inquiries and provide frontline technical support.
- Handle support tickets from registration and classification through resolution.
- Meet service level agreements and objectives (SLAs and SLOs).
- Investigate incidents and questions with departmental tools, reviewing workflows to find root causes.
- Identify whether issues stem from business rules, system usage questions, or basic integration failures.
- Escalate complex tickets to higher support tiers.
- Keep customers informed about request progress.
- Validate differences between production (PRD) and staging or acceptance (HML) environments.
- Use SQL for analysis and investigation.
- Communicate clearly and proactively with customers throughout each ticket’s lifecycle.
- Write accurate, clear ticket records in Portuguese.
आवश्यकताएँ
- Currently pursuing or holding a degree in information technology or a related field; preferably in at least the fourth semester.
- Intermediate knowledge of SQL, Postman, JSON, and basic BPMN.
- Intermediate Excel skills, including lookup functions, basic formulas, and spreadsheet organization.
- Ability to learn support tools such as Zendesk quickly.
- Strong written and verbal communication, with empathy, clarity, and concise expression.
- Learns quickly.
- Committed to ongoing learning.
- Able to understand and reason from the customer’s perspective.
- Focused on providing a strong customer experience.
- Collaborative and willing both to give and ask for help.
- Able to communicate effectively across departments.
- Proactive and organized.
- Aligned with values of honesty, ethics, excellence, care in delivery, recognition, respect, and courtesy.
- Available to travel.
- Resides in Belo Horizonte, its capital or metropolitan area, or São Paulo, its capital or metropolitan area.
- Experience in customer service, technical support, help desk, or customer relations is an advantage.
- Advanced SQL knowledge is an advantage.
- Basic knowledge of administrative or social security law, court-awarded payment orders, or related procedures is an advantage.
लाभ
- Health insurance.
- Life insurance.
- Discounts through pharmacy, nutritionist, and psychologist partners.
- Access to the Clude wellness app.
- Total Pass membership.
- Workplace exercise program.
- Meal allowance.
- Caju card with a special birthday-month gift.
- Education assistance.
- Book allowance.
- Ongoing professional development.
- Innovation Program.
- Dual-monitor setup.
- FreeDay.
- Momento Off.
- Time off for graduation ceremonies.
- Gift to celebrate an employee’s new child.
- Gift when returning from paternity leave.
- Supportive, collaborative work environment.
- Eco-friendly welcome kit.
- Sustainability-focused culture.
- Virtual social events.
- Ongoing campaigns.
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