Flyability
Flyability
Flyability develops drones for confined-space inspections, helping industrial teams gather visual and spatial data in hazardous environments without sending people directly into them. Its Elios 3 drone combines inspection capabilities with LiDAR-based real-time 3D mapping, supporting safer and more efficient work across power generation, oil and gas, mining, and other industrial settings. Flyability serves nearly 1,000 clients in more than 60 countries, with a focus on reducing inspection-related risk, downtime, and operating costs.

Technical Customer Support Specialist – Hybrid, Switzerland

Provide technical support for Flyability’s collision-tolerant inspection drones. Diagnose hardware and software issues, coordinate anomaly escalations with R&D, and maintain documentation, spare-parts orders, and repairs.

Description

  • Assist customers and internal teams through ticketing and phone support by investigating problems, delivering solutions, and providing clear step-by-step guidance.
  • Diagnose user issues by evaluating how drone hardware, onboard computers, and the wider software ecosystem interact.
  • Identify recurring field problems and prepare complex anomaly reports with thorough, actionable information for Quality and R&D.
  • Act as the team’s internal hardware specialist and transfer technical expertise to Customer Support colleagues.
  • Create and update technical content for the customer knowledge base and internal documentation.
  • Handle customer spare-parts orders, monitor resolution timelines, and coordinate drone repairs and maintenance at headquarters.
  • Report to the Head of Customer Support.

Requirements

  • Three to five years of experience in technical support, field service, or a related troubleshooting position.
  • A degree in electronics, automation, robotics, mechatronics, or a closely related technical discipline.
  • Ability to interpret the relationships between hardware, software, and post-processing systems.
  • Knowledge of UAV operations and computer systems is an advantage.
  • Strong written and spoken English communication skills.
  • German, French, or another additional language is an advantage.
  • Demonstrated ability to write clear technical documentation.
  • Proactive, curious, well-organized, and comfortable working independently while escalating issues appropriately.

Benefits

  • 25 days of annual vacation in addition to all public holidays.
  • Up to five extra vacation days tied to seniority.
  • Comprehensive accident insurance covering medical care and hospitalization.
  • Flexible working hours.
  • Remote work available for up to two days each week.
  • Gym membership and sports event discounts.
  • Swibeco employee benefits with discounts and rewards from participating retailers and service providers.
  • Company gatherings such as a ski weekend, summer barbecue, and after-work events.

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