Flyability
Flyability
Flyability सीमित स्थानों में निरीक्षण के लिए ड्रोन विकसित करती है, जिससे औद्योगिक टीमें खतरनाक वातावरण में लोगों को सीधे भेजे बिना दृश्य और स्थानिक डेटा एकत्र कर सकती हैं। इसका Elios 3 ड्रोन निरीक्षण क्षमताओं को LiDAR-आधारित रियल-टाइम 3D मैपिंग के साथ जोड़ता है और बिजली उत्पादन, तेल एवं गैस, खनन तथा अन्य औद्योगिक क्षेत्रों में अधिक सुरक्षित और कुशल काम में सहायता करता है। Flyability 60 से अधिक देशों में लगभग 1,000 ग्राहकों को सेवाएं देती है और निरीक्षण से जुड़े जोखिम, डाउनटाइम तथा परिचालन लागत को कम करने पर ध्यान केंद्रित करती है।

Technical Customer Support Specialist – Hybrid, Switzerland

Provide technical support for Flyability’s collision-tolerant inspection drones. Diagnose hardware and software issues, coordinate anomaly escalations with R&D, and maintain documentation, spare-parts orders, and repairs.

विवरण

  • Assist customers and internal teams through ticketing and phone support by investigating problems, delivering solutions, and providing clear step-by-step guidance.
  • Diagnose user issues by evaluating how drone hardware, onboard computers, and the wider software ecosystem interact.
  • Identify recurring field problems and prepare complex anomaly reports with thorough, actionable information for Quality and R&D.
  • Act as the team’s internal hardware specialist and transfer technical expertise to Customer Support colleagues.
  • Create and update technical content for the customer knowledge base and internal documentation.
  • Handle customer spare-parts orders, monitor resolution timelines, and coordinate drone repairs and maintenance at headquarters.
  • Report to the Head of Customer Support.

आवश्यकताएँ

  • Three to five years of experience in technical support, field service, or a related troubleshooting position.
  • A degree in electronics, automation, robotics, mechatronics, or a closely related technical discipline.
  • Ability to interpret the relationships between hardware, software, and post-processing systems.
  • Knowledge of UAV operations and computer systems is an advantage.
  • Strong written and spoken English communication skills.
  • German, French, or another additional language is an advantage.
  • Demonstrated ability to write clear technical documentation.
  • Proactive, curious, well-organized, and comfortable working independently while escalating issues appropriately.

लाभ

  • 25 days of annual vacation in addition to all public holidays.
  • Up to five extra vacation days tied to seniority.
  • Comprehensive accident insurance covering medical care and hospitalization.
  • Flexible working hours.
  • Remote work available for up to two days each week.
  • Gym membership and sports event discounts.
  • Swibeco employee benefits with discounts and rewards from participating retailers and service providers.
  • Company gatherings such as a ski weekend, summer barbecue, and after-work events.

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