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Flyability
Flyability
51 – 200 Angajați
Industria aerospațialăIndustria autoIndustria prelucrătoare
Flyability dezvoltă drone pentru inspecții în spații închise, ajutând echipele industriale să colecteze date vizuale și spațiale în medii periculoase fără a trimite oameni direct în acestea. Drona Elios 3 combină funcțiile de inspecție cu cartografierea 3D în timp real bazată pe LiDAR, susținând desfășurarea mai sigură și mai eficientă a activităților din producția de energie, industria petrolului și gazelor, minerit și alte domenii industriale. Flyability deservește aproape 1.000 de clienți din peste 60 de țări, concentrându-se pe reducerea riscurilor asociate inspecțiilor, a timpilor de nefuncționare și a costurilor operaționale.
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Technical Customer Support Specialist – Hybrid, Switzerland

Provide technical support for Flyability’s collision-tolerant inspection drones. Diagnose hardware and software issues, coordinate anomaly escalations with R&D, and maintain documentation, spare-parts orders, and repairs.

CHElvețiaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență IT

Descriere

  • Assist customers and internal teams through ticketing and phone support by investigating problems, delivering solutions, and providing clear step-by-step guidance.
  • Diagnose user issues by evaluating how drone hardware, onboard computers, and the wider software ecosystem interact.
  • Identify recurring field problems and prepare complex anomaly reports with thorough, actionable information for Quality and R&D.
  • Act as the team’s internal hardware specialist and transfer technical expertise to Customer Support colleagues.
  • Create and update technical content for the customer knowledge base and internal documentation.
  • Handle customer spare-parts orders, monitor resolution timelines, and coordinate drone repairs and maintenance at headquarters.
  • Report to the Head of Customer Support.

Cerințe

  • Three to five years of experience in technical support, field service, or a related troubleshooting position.
  • A degree in electronics, automation, robotics, mechatronics, or a closely related technical discipline.
  • Ability to interpret the relationships between hardware, software, and post-processing systems.
  • Knowledge of UAV operations and computer systems is an advantage.
  • Strong written and spoken English communication skills.
  • German, French, or another additional language is an advantage.
  • Demonstrated ability to write clear technical documentation.
  • Proactive, curious, well-organized, and comfortable working independently while escalating issues appropriately.

Beneficii

  • 25 days of annual vacation in addition to all public holidays.
  • Up to five extra vacation days tied to seniority.
  • Comprehensive accident insurance covering medical care and hospitalization.
  • Flexible working hours.
  • Remote work available for up to two days each week.
  • Gym membership and sports event discounts.
  • Swibeco employee benefits with discounts and rewards from participating retailers and service providers.
  • Company gatherings such as a ski weekend, summer barbecue, and after-work events.

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