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TDCX
TDCX
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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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TDCX Customer Service Specialist, Singapore (Onsite)

Provide customer support across communication channels for TDCX in Singapore. Resolve issues, close cases effectively, and help deliver a high-quality customer experience.

SGSingaporeOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Deliver high-quality customer support through the relevant communication channels.
  • Assess customer needs, investigate existing issues, and develop practical solutions that resolve confusion.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure in line with service standards.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Follow appropriate service procedures to maintain high customer satisfaction.
  • Develop lasting customer relationships by engaging proactively and exceeding expectations.
  • Complete other duties assigned by management within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Requirements

  • Hold at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
  • Related work experience of around two years is preferred, while fresh graduates are also encouraged to apply.
  • Demonstrate strong time management and the drive to exceed expectations.
  • Manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Communicate effectively by listening carefully, empathizing with customers, and maintaining good phone etiquette.
  • Work comfortably with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Have excellent spoken and written English communication skills, along with proficiency in the language of the supported market.

Benefits

  • Attractive remuneration and a range of perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and employee recognition programs.
  • Structured learning and development plans to support career growth.
  • A positive work culture focused on enabling future success.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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