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TDCX Customer Service Specialist, Singapore (Onsite)
Provide customer support across communication channels for TDCX in Singapore. Resolve issues, close cases effectively, and help deliver a high-quality customer experience.
विवरण
- Deliver high-quality customer support through the relevant communication channels.
- Assess customer needs, investigate existing issues, and develop practical solutions that resolve confusion.
- Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure in line with service standards.
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
- Follow appropriate service procedures to maintain high customer satisfaction.
- Develop lasting customer relationships by engaging proactively and exceeding expectations.
- Complete other duties assigned by management within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
आवश्यकताएँ
- Hold at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
- Related work experience of around two years is preferred, while fresh graduates are also encouraged to apply.
- Demonstrate strong time management and the drive to exceed expectations.
- Manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Communicate effectively by listening carefully, empathizing with customers, and maintaining good phone etiquette.
- Work comfortably with computers and multiple systems, with the ability to learn and adapt to new tools.
- Have excellent spoken and written English communication skills, along with proficiency in the language of the supported market.
लाभ
- Attractive remuneration and a range of perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and employee recognition programs.
- Structured learning and development plans to support career growth.
- A positive work culture focused on enabling future success.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.
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