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Socure
Socure
501 – 1,000 Employees
H1B Visa SponsorConsultingHealthcareLegal
Socure builds AI-powered digital identity verification and trust solutions that help organizations assess identity risk in real time. Its platform analyzes signals such as email, phone, address, IP, and device data to support customer onboarding, login authentication, account takeover prevention, fraud detection, compliance, and contact center operations. Socure serves organizations across financial services, eCommerce, online gaming, and crypto, helping them verify legitimate users while reducing friction throughout the digital experience.
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Staff Product Operations Manager at Socure (Hybrid, New York)

Lead product operations for Socure’s identity-trust infrastructure by improving planning systems, analytics, reporting, and execution processes. Connect product strategy, data, tools, and cross-functional teams to strengthen delivery and portfolio visibility.

USUnited StatesCACaliforniaNYNew YorkWAWashington
$199,800 – $249,800 / year
HybridFull-timeLeadEnglish RequiredProduct Operations
SDLCSQLTableau

Description

  • Create and manage dashboards and reports that show roadmap status, delivery progress, and portfolio health.
  • Establish and monitor product operations measures including cycle time, roadmap adherence, planning hygiene, and tool adoption.
  • Centralize Product Performance metric definitions and telemetry development, making them available to central data and business intelligence teams.
  • Partner with the central Business Intelligence team to deliver dashboards and reporting capabilities.
  • Work with Finance, Sales and Revenue Operations, and Engineering to incorporate commercial and delivery data into prioritization and reporting.
  • Provide reliable data for business reviews, quarterly and annual planning, and board updates.
  • Oversee data quality and uphold standards for clean, consistent reporting systems.
  • Create and document repeatable approaches to planning, prioritization, intake, and roadmap reviews.
  • Reduce friction, manual effort, and duplicated work through process improvements, automation, and tooling.
  • Develop templates, playbooks, and checklists for feature intake, roadmap reviews, and launch readiness.
  • Train and assist product managers and embedded Product Operations partners with shared tools and processes.
  • Coordinate effective handoffs across Product, Engineering, Design, and go-to-market teams.
  • Create consistent processes across product pods while accommodating necessary differences.
  • Convert company strategy and priorities into measurable roadmaps and recurring planning cadences.
  • Lead quarterly and annual planning cycles, roadmap reviews, and business reviews.
  • Track progress against strategic priorities and identify deviations from planned execution.
  • Inform trade-off and prioritization decisions with operational and analytical insight.
  • Connect pod-level initiatives to the company’s strategic themes.
  • Ensure planning decisions are implemented in everyday operating systems.

Requirements

  • At least six years of experience in Product Operations, Business or Sales Operations, or Product Analytics or Management, preferably within a product or engineering organization.
  • Experience creating dashboards and reports with PPM platforms, Tableau, Looker, Google Sheets, or Excel.
  • SQL experience is advantageous.
  • Experience using LLM tools such as Claude, ChatGPT, or Perplexity to improve role-related workflows, dashboards, and research.
  • Experience designing and documenting repeatable intake, prioritization, and planning processes.
  • Ability to facilitate discussions when strategic priorities conflict with day-to-day execution needs.
  • Strong analytical capability and the ability to turn fragmented data into practical insights.
  • Ability to move between technical configuration, process design, and data or reporting responsibilities.
  • Excellent written documentation and communication skills.
  • Ability to work independently on a small, fast-moving team with changing priorities.
  • Experience working in a centralized or hybrid Product Operations structure serving multiple embedded product teams or pods.
  • Experience running OKR or strategic-planning cadences and linking them to roadmap delivery.
  • Working knowledge of PDLC and SDLC practices, roadmaps, backlogs, sprints, prioritization frameworks such as RICE and WSJF, and product launch profiles.
  • Experience with CRM systems such as Salesforce or CRM-to-PPM integrations.
  • Process-improvement experience, including Lean or Six Sigma, is advantageous.
  • Experience in SaaS, fintech, or another regulated technology setting.
  • Experience with APIs or scripting, including REST APIs or Zapier, for lightweight integrations and automation.
  • Experience supporting company-wide planning, including annual and quarterly cycles, OKRs, and board reporting.

Benefits

  • Equity compensation.
  • Annual bonus or commission plan.
  • Total rewards package.
  • Equal employment opportunity.
  • Interview and onboarding accommodations.

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