Software Release Manager, Robotics
Teradyne
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Open
Traba is an industrial staffing company that helps businesses in logistics, food and beverage, and other operations-intensive sectors connect with qualified workers. Its platform combines skill certifications, AI-assisted matching, and personal interviews to support workforce placement, while tools such as live shift monitoring and automated billing help employers manage staffing after a match. Traba’s work is especially relevant to HR, warehouse, and operations teams seeking a more coordinated approach to recruiting and shift coverage.
Customer Success Specialist, Philippines (Remote)
Support businesses and workers using Traba’s technology-driven staffing marketplace. Handle workforce issues, scheduling, shift operations, and customer support across the Philippines.
Description
- Respond quickly to businesses facing time-sensitive workforce issues
- Coordinate daily scheduling and shift operations
- Identify and resolve operational issues proactively
- Build trusted relationships with businesses and provide tailored solutions
- Work with internal teams to improve workflows and create standard operating procedures
- Handle routine customer requests and partner with Business Operations on complex cases
- Use internal systems to track requests, troubleshoot problems, and help businesses use the Traba platform
- Work rotating shifts to maintain consistent support as operations expand to 24/7 coverage
Requirements
- At least one year of professional experience in customer success, business support, or a similar role at a fast-growing company
- Ability to manage competing priorities and meet tight deadlines
- Strong organization and attention to detail
- Ability to act quickly
- Proactive problem-solving approach
- Take ownership of assigned work
- Enthusiastic attitude
- Commitment to excellent customer experiences
- Empathy and care for customers and workers
- Ability to build relationships and resolve issues
- Ability to spot inefficiencies and implement practical workflow improvements
- Ability to manage several tasks under pressure in a fast-paced, ambiguous environment
- Resilient approach to problem-solving and a growth mindset
- Excellent written and verbal communication skills
- Willingness to work rotating schedules, including early mornings, late nights, weekends, and holidays
Benefits
- Competitive pay and opportunities for career growth and development
- Flexible work arrangements with rotating shifts, including early mornings, late nights, and weekends
- Opportunity to help shape a new function at a fast-growing technology company
- Work with a capable, driven team
- Equal opportunity employment practices
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