Traba
Traba
Traba este o companie de recrutare pentru sectorul industrial, care ajută firmele din logistică, industria alimentară și a băuturilor, precum și din alte domenii cu activități operaționale intense, să intre în contact cu lucrători calificați. Platforma sa combină certificările de competențe, potrivirea asistată de inteligență artificială și interviurile personale pentru a sprijini plasarea forței de muncă, iar instrumente precum monitorizarea în timp real a turelor și facturarea automată îi ajută pe angajatori să gestioneze personalul după realizarea potrivirii. Activitatea Traba este deosebit de relevantă pentru echipele de resurse umane, depozit și operațiuni care caută o abordare mai coordonată a recrutării și acoperirii turelor.

Customer Success Specialist, Philippines (Remote)

Support businesses and workers using Traba’s technology-driven staffing marketplace. Handle workforce issues, scheduling, shift operations, and customer support across the Philippines.

Descriere

  • Respond quickly to businesses facing time-sensitive workforce issues
  • Coordinate daily scheduling and shift operations
  • Identify and resolve operational issues proactively
  • Build trusted relationships with businesses and provide tailored solutions
  • Work with internal teams to improve workflows and create standard operating procedures
  • Handle routine customer requests and partner with Business Operations on complex cases
  • Use internal systems to track requests, troubleshoot problems, and help businesses use the Traba platform
  • Work rotating shifts to maintain consistent support as operations expand to 24/7 coverage

Cerințe

  • At least one year of professional experience in customer success, business support, or a similar role at a fast-growing company
  • Ability to manage competing priorities and meet tight deadlines
  • Strong organization and attention to detail
  • Ability to act quickly
  • Proactive problem-solving approach
  • Take ownership of assigned work
  • Enthusiastic attitude
  • Commitment to excellent customer experiences
  • Empathy and care for customers and workers
  • Ability to build relationships and resolve issues
  • Ability to spot inefficiencies and implement practical workflow improvements
  • Ability to manage several tasks under pressure in a fast-paced, ambiguous environment
  • Resilient approach to problem-solving and a growth mindset
  • Excellent written and verbal communication skills
  • Willingness to work rotating schedules, including early mornings, late nights, weekends, and holidays

Beneficii

  • Competitive pay and opportunities for career growth and development
  • Flexible work arrangements with rotating shifts, including early mornings, late nights, and weekends
  • Opportunity to help shape a new function at a fast-growing technology company
  • Work with a capable, driven team
  • Equal opportunity employment practices

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