Customer Support Supervisor
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Lead customer support teams for an HR outsourcing company, overseeing Zendesk operations, employee development, service metrics, and productivity goals.
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Reserv Claims provides claims technology and administration services for property and casualty insurers. Its platform combines AI-driven automation, configurable workflows, analytics, and APIs with a network of trained adjusters, supporting carriers, MGAs, and underwriters through claims processing. The company describes its operations as spanning North America, the UK, and the EU.
Senior Remote Claims Manager
Lead Reserv’s multi-line claims teams in an AI-enabled insurance company, with a focus on claims quality, compliance, efficiency, and client reporting.
Description
- Lead adjusters across multiple accounts and lines of business, including general liability and commercial property.
- Consistently meet or exceed goals and work through obstacles.
- Set and maintain sound practices for claim intake, investigation, evaluation, settlement, and recovery.
- Analyze claims data to spot trends and identify opportunities to improve processes.
- Ensure the team’s claims handling meets client and customer expectations.
- Provide guidance on escalated claims.
- Maintain accurate and adequate claim reserves.
- Develop strategies to limit fraud and meet legal and regulatory requirements.
- Build a supportive team environment that encourages collaboration and professional development.
- Manage performance and oversee hiring, retention, and advanced training.
- Work with Account Management, Compliance, and Claim Operations to resolve complex or escalated claims issues.
- Maintain relationships with policyholders, agents, brokers, and legal representatives.
- Prepare and present claims reports, metrics, and analysis, and advise clients on trends and loss prevention.
Requirements
- Must reside in an eligible U.S. state throughout employment; candidates in California, Alaska, Hawaii, U.S. territories, or outside the United States are not eligible.
- Hold an active insurance adjuster license through a designated home state or home state.
- Bachelor’s degree in insurance, business administration, or a related field.
- Certifications such as CPCU or AIC are preferred.
- At least 10 years of insurance claims management experience across multiple lines, preferably property, general liability, and/or auto with bodily injury experience.
- At least 5 years of management experience, preferably in a remote setting.
- Comfort with technology and the ability to improve claims systems and processes to increase efficiency and outcomes.
- Demonstrated commitment to quality, accuracy, and attention to detail.
- Integrity, sound ethics, and accountability when handling confidential and sensitive information.
- Fluent in English.
Benefits
- Health insurance package with nationwide medical, vision, and dental coverage.
- 401(k) retirement plan with employer matching.
- Paid time off policy.
- Family leave after eight months of continuous employment.
- Work from anywhere to support work-life balance.
- Apple laptop, large second monitor, and other requested quality-of-life equipment.
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