Carrefour Marketplace
Carrefour Marketplace
Carrefour Marketplace is Carrefour Brazil’s digital commerce platform, bringing together Carrefour’s own retail operations and a network of third-party sellers. Its catalog spans groceries, pharmacy and baby products, electronics, home and garden, and automotive goods. The platform combines marketplace storefronts and seller services with Carrefour capabilities such as delivery, store pickup, payment options including Carrefour Card, coupons, promotions, account management, order tracking, and customer support. Its work sits at the intersection of retail technology, logistics, food and beverage, and healthcare-related commerce.

Remote Customer Service Operator – Commercial Call Center

Provide remote customer support for Carrefour Marketplace in Brazil, handling requests and promoting financial products by phone. The role combines service and sales, with performance targets.

Description

  • Deliver personalized, empathetic support to customers by phone
  • Present financial products and services to strengthen customer loyalty
  • Achieve and exceed sales targets
  • Respond to customer concerns, answer questions, and manage requests
  • Support customer satisfaction by providing a strong service experience

Requirements

  • High school diploma required
  • Sales experience is an advantage
  • Available to work a 6x1 schedule, Monday through Saturday
  • Work 6 hours and 20 minutes per day
  • Internet service of at least 100 Mbps and a wired connection for desktop use
  • Communicate clearly and directly
  • Use customer service techniques
  • Listen actively and assess customer needs
  • Manage time and prioritize tasks
  • Show initiative and a desire to make a difference
  • Work collaboratively and develop creative solutions
  • Focus on results

Benefits

  • Meal allowance
  • Medical and dental insurance
  • Incentive campaigns and performance bonuses
  • Desktop computer supplied for remote work
  • Flexible breaks
  • Semiannual profit-sharing bonus
  • Internet allowance
  • Structured development program and career path
  • Inclusive, respectful work environment
  • Sesc partnership
  • Life insurance
  • Optical reimbursement
  • TotalPass
  • Transportation allowance
  • Pharmacy benefits program
  • Discounts on Carrefour card purchases across the Carrefour network

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