Carrefour Marketplace ir Carrefour Brazil digitālās tirdzniecības platforma, kas apvieno Carrefour paša mazumtirdzniecības darbību un trešo pušu pārdevēju tīklu. Tās katalogā ir pārtikas preces, aptieku un zīdaiņu preces, elektronika, mājas un dārza preces, kā arī automobiļu preces. Platforma apvieno tirdzniecības vietas un pārdevēju pakalpojumus ar Carrefour iespējām, piemēram, piegādi, pasūtījumu saņemšanu veikalā, maksājumu iespējām, tostarp Carrefour Card, kuponiem, akcijām, konta pārvaldību, pasūtījumu izsekošanu un klientu atbalstu. Tās darbība atrodas mazumtirdzniecības tehnoloģiju, loģistikas, pārtikas un dzērienu, kā arī ar veselības aprūpi saistītās tirdzniecības krustpunktā.
Remote Customer Service Operator – Commercial Call Center
Provide remote customer support for Carrefour Marketplace in Brazil, handling requests and promoting financial products by phone. The role combines service and sales, with performance targets.
Apraksts
- Deliver personalized, empathetic support to customers by phone
- Present financial products and services to strengthen customer loyalty
- Achieve and exceed sales targets
- Respond to customer concerns, answer questions, and manage requests
- Support customer satisfaction by providing a strong service experience
Prasības
- High school diploma required
- Sales experience is an advantage
- Available to work a 6x1 schedule, Monday through Saturday
- Work 6 hours and 20 minutes per day
- Internet service of at least 100 Mbps and a wired connection for desktop use
- Communicate clearly and directly
- Use customer service techniques
- Listen actively and assess customer needs
- Manage time and prioritize tasks
- Show initiative and a desire to make a difference
- Work collaboratively and develop creative solutions
- Focus on results
Priekšrocības
- Meal allowance
- Medical and dental insurance
- Incentive campaigns and performance bonuses
- Desktop computer supplied for remote work
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet allowance
- Structured development program and career path
- Inclusive, respectful work environment
- Sesc partnership
- Life insurance
- Optical reimbursement
- TotalPass
- Transportation allowance
- Pharmacy benefits program
- Discounts on Carrefour card purchases across the Carrefour network