Carrefour Marketplace je digitalna trgovinska platforma podjetja Carrefour Brazil, ki združuje Carrefourjevo lastno maloprodajno poslovanje z mrežo neodvisnih prodajalcev. Njen katalog obsega živila, lekarniške in otroške izdelke, elektroniko, izdelke za dom in vrt ter avtomobilsko blago. Platforma povezuje spletne trgovine in storitve za prodajalce z možnostmi, ki jih ponuja Carrefour, kot so dostava, prevzem v trgovini, plačilne možnosti, vključno s kartico Carrefour Card, kuponi, promocije, upravljanje računa, sledenje naročilom in podpora strankam. Njeno delovanje se prepleta s področji maloprodajne tehnologije, logistike, živilske in pijačarske industrije ter trgovine, povezane z zdravstvom.
Remote Customer Service Operator – Commercial Call Center
Provide remote customer support for Carrefour Marketplace in Brazil, handling requests and promoting financial products by phone. The role combines service and sales, with performance targets.
Opis
- Deliver personalized, empathetic support to customers by phone
- Present financial products and services to strengthen customer loyalty
- Achieve and exceed sales targets
- Respond to customer concerns, answer questions, and manage requests
- Support customer satisfaction by providing a strong service experience
Zahteve
- High school diploma required
- Sales experience is an advantage
- Available to work a 6x1 schedule, Monday through Saturday
- Work 6 hours and 20 minutes per day
- Internet service of at least 100 Mbps and a wired connection for desktop use
- Communicate clearly and directly
- Use customer service techniques
- Listen actively and assess customer needs
- Manage time and prioritize tasks
- Show initiative and a desire to make a difference
- Work collaboratively and develop creative solutions
- Focus on results
Ugodnosti
- Meal allowance
- Medical and dental insurance
- Incentive campaigns and performance bonuses
- Desktop computer supplied for remote work
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet allowance
- Structured development program and career path
- Inclusive, respectful work environment
- Sesc partnership
- Life insurance
- Optical reimbursement
- TotalPass
- Transportation allowance
- Pharmacy benefits program
- Discounts on Carrefour card purchases across the Carrefour network