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American Express
American Express
B2BBankingFinance
American Express is a global financial services company operating across banking, finance, and B2B payments. Its business includes consumer, business, and corporate credit cards; payment and merchant services; savings accounts, certificates of deposit, and personal loans; as well as rewards, travel programs, corporate payment solutions, financial education, security services, and cardmember and merchant support.
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Risk Management Analyst, Amex Offers

Validate merchant data and resolve escalations for American Express Offers campaigns in the US market. Support marketing operations through quality reviews, reporting, automation, and coordination with global teams.

INIndiaHybridFull-timeJuniorMiddleEnglish RequiredBusiness Analyst
PythonSQLTableauVBA

Description

  • Validate merchant data for American Express Offers within defined service levels.
  • Manage investigations and complaints for US and global offers.
  • Build cross-regional capability across LACC, EMEA, and APAC to support business continuity.
  • Coordinate with AODM, global marketing partners, and other stakeholders on commercial and customer priorities.
  • Validate merchant data for US Amex Offers within defined service levels.
  • Partner with regional GMNS stakeholders to deliver offers.
  • Apply standards consistently and handle escalations efficiently.
  • Conduct quality reviews, manage inventory, track and report activity, analyze live escalations, and mentor peers.
  • Use automation and AI in campaign execution to improve efficiency, consistency, accuracy, and risk control.
  • Implement change requests for the offers construct.
  • Coordinate stakeholders, streamline workflows, and advance process transformation using AI and enterprise technology.
  • Review the quality of all campaign components.
  • Support AODM/AOMO leadership objectives and colleague engagement initiatives.
  • Work independently and collaboratively, applying sound judgment and attention to detail.

Requirements

  • Experience with American Express acquirer or network data, including merchant demographic, financial, or organizational data, is strongly preferred.
  • Two to four years of experience in a similar role, with a proven track record.
  • Working knowledge of marketing execution platforms and databases such as MLE, LUMI, MSSS, or MIDAS.
  • Strong communication and presentation skills.
  • Ability to explain complex information clearly in writing and verbally.
  • Ability to interpret business needs.
  • Hands-on experience building sales dashboards with Power BI, Excel, and PowerPoint.
  • Advanced Excel skills are required.
  • Analytical, systematic approach to problem solving.
  • Advanced Excel, VBA, Tableau, Python, or SQL knowledge is highly desirable.
  • Ability to collaborate across teams and deliver goals on time.
  • Marketing campaign, email marketing, or digital marketing experience is preferred.
  • Self-directed, with the ability to manage stakeholders across global locations.
  • Bachelor’s degree in marketing or computer science, or graduation from a reputed college.
  • Ability to prioritize enterprise needs, connect role objectives to company priorities, and balance the needs of customers, partners, colleagues, and shareholders.
  • Comfort with emerging technologies and trends.
  • Understanding of marketing application architecture and technology infrastructure is a plus.
  • Business and domain knowledge in marketing, operations, and audit.
  • Strong working knowledge of Microsoft Excel and PowerPoint.
  • SQL, VBA, Python, and Agile methodology are desirable.

Benefits

  • Competitive base salary.
  • Bonus incentives.
  • Financial well-being and retirement support.
  • Medical, dental, vision, life insurance, and disability coverage, depending on location.
  • Flexible hybrid, onsite, or virtual work arrangements, based on role and business needs.
  • Paid parental leave, depending on location.
  • Complimentary access to global onsite wellness centers staffed by nurses and doctors, depending on location.
  • Confidential counseling through the Healthy Minds program at no cost.
  • Career development and training opportunities.

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