Socure dezvoltă soluții de verificare a identității digitale și de consolidare a încrederii, bazate pe inteligență artificială, care ajută organizațiile să evalueze riscul de identitate în timp real. Platforma sa analizează semnale precum datele de e-mail, telefon, adresă, IP și dispozitiv pentru a sprijini integrarea clienților, autentificarea la conectare, prevenirea preluării conturilor, detectarea fraudelor, conformitatea și operațiunile centrelor de contact. Socure deservește organizații din servicii financiare, comerț electronic, jocuri online și criptomonede, ajutându-le să verifice utilizatorii legitimi și să reducă fricțiunile pe parcursul experienței digitale.
Staff Product Operations Manager at Socure (Hybrid, New York)
Lead product operations for Socure’s identity-trust infrastructure by improving planning systems, analytics, reporting, and execution processes. Connect product strategy, data, tools, and cross-functional teams to strengthen delivery and portfolio visibility.
Descriere
- Create and manage dashboards and reports that show roadmap status, delivery progress, and portfolio health.
- Establish and monitor product operations measures including cycle time, roadmap adherence, planning hygiene, and tool adoption.
- Centralize Product Performance metric definitions and telemetry development, making them available to central data and business intelligence teams.
- Partner with the central Business Intelligence team to deliver dashboards and reporting capabilities.
- Work with Finance, Sales and Revenue Operations, and Engineering to incorporate commercial and delivery data into prioritization and reporting.
- Provide reliable data for business reviews, quarterly and annual planning, and board updates.
- Oversee data quality and uphold standards for clean, consistent reporting systems.
- Create and document repeatable approaches to planning, prioritization, intake, and roadmap reviews.
- Reduce friction, manual effort, and duplicated work through process improvements, automation, and tooling.
- Develop templates, playbooks, and checklists for feature intake, roadmap reviews, and launch readiness.
- Train and assist product managers and embedded Product Operations partners with shared tools and processes.
- Coordinate effective handoffs across Product, Engineering, Design, and go-to-market teams.
- Create consistent processes across product pods while accommodating necessary differences.
- Convert company strategy and priorities into measurable roadmaps and recurring planning cadences.
- Lead quarterly and annual planning cycles, roadmap reviews, and business reviews.
- Track progress against strategic priorities and identify deviations from planned execution.
- Inform trade-off and prioritization decisions with operational and analytical insight.
- Connect pod-level initiatives to the company’s strategic themes.
- Ensure planning decisions are implemented in everyday operating systems.
Cerințe
- At least six years of experience in Product Operations, Business or Sales Operations, or Product Analytics or Management, preferably within a product or engineering organization.
- Experience creating dashboards and reports with PPM platforms, Tableau, Looker, Google Sheets, or Excel.
- SQL experience is advantageous.
- Experience using LLM tools such as Claude, ChatGPT, or Perplexity to improve role-related workflows, dashboards, and research.
- Experience designing and documenting repeatable intake, prioritization, and planning processes.
- Ability to facilitate discussions when strategic priorities conflict with day-to-day execution needs.
- Strong analytical capability and the ability to turn fragmented data into practical insights.
- Ability to move between technical configuration, process design, and data or reporting responsibilities.
- Excellent written documentation and communication skills.
- Ability to work independently on a small, fast-moving team with changing priorities.
- Experience working in a centralized or hybrid Product Operations structure serving multiple embedded product teams or pods.
- Experience running OKR or strategic-planning cadences and linking them to roadmap delivery.
- Working knowledge of PDLC and SDLC practices, roadmaps, backlogs, sprints, prioritization frameworks such as RICE and WSJF, and product launch profiles.
- Experience with CRM systems such as Salesforce or CRM-to-PPM integrations.
- Process-improvement experience, including Lean or Six Sigma, is advantageous.
- Experience in SaaS, fintech, or another regulated technology setting.
- Experience with APIs or scripting, including REST APIs or Zapier, for lightweight integrations and automation.
- Experience supporting company-wide planning, including annual and quarterly cycles, OKRs, and board reporting.
Beneficii
- Equity compensation.
- Annual bonus or commission plan.
- Total rewards package.
- Equal employment opportunity.
- Interview and onboarding accommodations.