Expleo Group
Expleo Group
Expleo Group is a global engineering, technology, and consulting partner helping organizations transform operations, develop complex products, and improve manufacturing and quality processes. Its work spans consulting, defense, and logistics, with capabilities in artificial intelligence, digitalization, and cybersecurity. Founded in 1966, Expleo combines more than five decades of experience with a team of 18,000 experts working across 29 countries to support innovation and operational performance.

Service Desk Technician – Valencia (Hybrid)

Join Expleo Group as a Service Desk Technician supporting critical UN IT infrastructure in a hybrid Valencia role. You will handle incidents, monitoring, and ITSM services.

Description

  • Manage incidents, service requests, and operational alerts through resolution and follow-up
  • Provide first-line technical support for hardware, software, and corporate services
  • Escalate complex incidents to specialist teams while maintaining clear communication
  • Monitor technology infrastructure with dedicated tools and respond proactively to events and alerts
  • Keep users informed about outages, known issues, and resolution progress
  • Support Incident, Problem, Change, and Configuration Management in line with ITIL practices
  • Maintain technical documentation, operating procedures, and knowledge bases
  • Contribute to CMDB administration and coordinate system changes

Requirements

  • At least two years of experience in technical support, Service Desk, or IT service environments
  • Experience using ServiceNow or a comparable ITSM platform
  • Strong understanding of incident and service request management
  • Experience with infrastructure and service monitoring tools
  • Ability to assess alerts, diagnose incidents, and apply appropriate fixes or escalations
  • Advanced spoken and written English
  • Excellent communication, customer service, and problem-solving skills
  • Ability to work effectively under pressure in critical environments
  • Willingness to work rotating 24/7 shifts, including nights, weekends, and public holidays
  • Knowledge of Active Directory administration
  • Experience with Azure AD / Entra ID
  • Experience managing and supporting MFA
  • Understanding of virtualization technologies
  • Experience resolving issues in Windows and Linux environments
  • Basic knowledge of networking, DNS, and DHCP
  • Ability to develop automations with PowerShell
  • Experience with backup and recovery tools
  • Knowledge of Power BI
  • Interest in or experience with automation and AI tools
  • ITIL v4 Foundation certification
  • Degree in Computer Science, Engineering, or equivalent training

Benefits

  • Hybrid working arrangement
  • Access to language learning and technical certifications through Expleo Academy
  • 24 days of annual leave plus December 24 and 31
  • Padel and running club
  • Summer and Halloween events
  • Health insurance
  • Meal vouchers
  • Childcare vouchers

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