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Wells Fargo is a multinational financial services company operating across banking and related financial products. Its hiring landscape includes opportunities for early-career professionals, experienced specialists, and leaders, with an emphasis on collaboration, innovation, and an inclusive workplace culture. The company also highlights development programs designed to support career progression across its broad workforce.
Senior Technology Business Systems Consultant, Telephony – Charlotte Hybrid
Wells Fargo seeks a senior technology consultant to improve telephony systems across Phoenix, Charlotte, and San Antonio. The role covers technology evaluation, testing, and coordination between business and technology teams.
Description
- Lead or support technology initiatives addressing simple to moderately complex business systems challenges, with a focus on telephony.
- Help develop cost-effective systems and procedures that satisfy business requirements.
- Assess moderately complex business, operational, and technical challenges and resolve complex business problems.
- Work with business and technology teams to assess problems and lead teams in delivering technology solutions.
- Serve as an internal consultant using quality tools and process improvement methods to redesign technical processes.
- Collaborate across business and technology teams to resolve issues and deliver technology solutions.
- Oversee project schedules and deliverables.
- Manage communication and information flow between business and technology teams.
- Review and interpret detailed design documentation.
- Develop test scripts from design documents.
- Test, evaluate, and implement new technology.
Requirements
- At least four years of Business Systems Data experience, or equivalent experience gained through work, training, military service, or education.
- At least four years of call center telephony technology experience.
- At least four years of application or call-routing development experience with Genesys, Nuance, and/or Five9 products.
- Call center or contact center technology experience is preferred.
- Experience working with software development processes.
- Knowledge of design documentation.
- Experience contributing to cloud projects.
- Expertise with Microsoft Outlook, Word, and Excel.
- Strong written and verbal communication skills.
- High attention to detail with strong organizational and time-management abilities.
- Flexibility to work evenings and weekends when needed.
- This position does not provide visa sponsorship.
Benefits
- Competitive salary.
- Comprehensive benefits package.
- Programs supporting work-life balance and well-being.
- Recognition for community involvement.
- Career growth and development opportunities.
- A discretionary bonus may be available.
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