Consulting Cloud Architect, OpenShift
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NVIDIA develops accelerated computing and artificial intelligence technologies used across gaming, data centers, cloud computing, healthcare, manufacturing, automotive, and robotics. Its work spans graphics processing units, AI platforms, simulation, and industry-focused solutions, including NVIDIA Omniverse for collaborative 3D workflows, NVIDIA DRIVE for autonomous vehicle development, and NVIDIA Clara for healthcare applications. The company brings together large technical teams working on the infrastructure and software that support advanced computing, simulation, and AI-driven analytics.
Senior Technical Support Engineer – Ethernet and AI Infrastructure (Australia, Remote)
NVIDIA is seeking a senior technical support engineer to troubleshoot Ethernet networking, Linux systems, and AI infrastructure for customers in Australia. The role leads complex escalations, root-cause investigations, and cross-functional incident resolution.
Description
- Troubleshoot complex issues across NVIDIA Ethernet networking, Linux systems, servers, and large-scale AI infrastructure, including end-to-end Spectrum-X solutions.
- Manage critical customer cases from the first response through final resolution.
- Coordinate technical teams while keeping customers and leadership informed with clear, timely updates.
- Reproduce issues, examine diagnostic data, determine root causes, and resolve installation, operational, maintenance, performance, and multivendor interoperability problems.
- Support enterprise, cloud, and service-provider customers through phone, email, and conference-based engagements.
- Work with Engineering and Product teams to convert field insights into product enhancements, support tools, documentation, and troubleshooting practices.
- Lead technical response during high-severity incidents while balancing priorities, risks, and customer expectations.
- Strengthen support operations through automation, knowledge sharing, disciplined debugging, and agentic AI tools.
Requirements
- At least five years of experience delivering in-depth technical support and debugging for networking, hardware, software, or enterprise infrastructure products.
- Advanced knowledge of Ethernet and data center networking, including TCP/IP, Layer 2 and Layer 3 technologies, ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF, routing, and switching.
- Demonstrated ability to diagnose complex network problems with tcpdump, Wireshark, packet generators, telemetry, and log-analysis tools.
- Strong Linux administration and networking expertise, including troubleshooting server, operating-system, driver, hardware, and performance problems.
- Excellent customer-facing communication, writing, speaking, and presentation abilities.
- Ability to make complex technical issues understandable, set expectations effectively, and establish trust with customers and executives.
- Experience leading high-severity customer incidents, coordinating multiple technical groups, making decisions under pressure, and driving issues to closure.
- Strong analytical, organizational, and prioritization capabilities, with the independence to manage several complex issues.
- Practical experience with agentic AI tools such as Claude, Codex, or Cursor.
- Hands-on AI infrastructure experience plus expertise in at least two of the following: data centers, distributed systems, accelerated servers, virtualization, deep learning frameworks, Docker, Kubernetes, or high-performance computing.
- Bachelor’s or master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Networking, or a related field, or equivalent practical experience.
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