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NVIDIA गेमिंग, डेटा सेंटर, क्लाउड कंप्यूटिंग, स्वास्थ्य सेवा, विनिर्माण, ऑटोमोटिव और रोबोटिक्स सहित विभिन्न क्षेत्रों में उपयोग की जाने वाली त्वरित कंप्यूटिंग और कृत्रिम बुद्धिमत्ता प्रौद्योगिकियाँ विकसित करती है। इसका कार्य ग्राफ़िक्स प्रोसेसिंग यूनिट, AI प्लेटफ़ॉर्म, सिमुलेशन और उद्योग-केंद्रित समाधानों तक फैला हुआ है। इनमें सहयोगात्मक 3D वर्कफ़्लो के लिए NVIDIA Omniverse, स्वायत्त वाहन विकास के लिए NVIDIA DRIVE और स्वास्थ्य सेवा अनुप्रयोगों के लिए NVIDIA Clara शामिल हैं। कंपनी उन्नत कंप्यूटिंग, सिमुलेशन और AI-आधारित विश्लेषणों को समर्थन देने वाले बुनियादी ढाँचे और सॉफ़्टवेयर पर काम करने वाली बड़ी तकनीकी टीमों को एक साथ लाती है।
Senior Technical Support Engineer – Ethernet and AI Infrastructure (Australia, Remote)
NVIDIA is seeking a senior technical support engineer to troubleshoot Ethernet networking, Linux systems, and AI infrastructure for customers in Australia. The role leads complex escalations, root-cause investigations, and cross-functional incident resolution.
विवरण
- Troubleshoot complex issues across NVIDIA Ethernet networking, Linux systems, servers, and large-scale AI infrastructure, including end-to-end Spectrum-X solutions.
- Manage critical customer cases from the first response through final resolution.
- Coordinate technical teams while keeping customers and leadership informed with clear, timely updates.
- Reproduce issues, examine diagnostic data, determine root causes, and resolve installation, operational, maintenance, performance, and multivendor interoperability problems.
- Support enterprise, cloud, and service-provider customers through phone, email, and conference-based engagements.
- Work with Engineering and Product teams to convert field insights into product enhancements, support tools, documentation, and troubleshooting practices.
- Lead technical response during high-severity incidents while balancing priorities, risks, and customer expectations.
- Strengthen support operations through automation, knowledge sharing, disciplined debugging, and agentic AI tools.
आवश्यकताएँ
- At least five years of experience delivering in-depth technical support and debugging for networking, hardware, software, or enterprise infrastructure products.
- Advanced knowledge of Ethernet and data center networking, including TCP/IP, Layer 2 and Layer 3 technologies, ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF, routing, and switching.
- Demonstrated ability to diagnose complex network problems with tcpdump, Wireshark, packet generators, telemetry, and log-analysis tools.
- Strong Linux administration and networking expertise, including troubleshooting server, operating-system, driver, hardware, and performance problems.
- Excellent customer-facing communication, writing, speaking, and presentation abilities.
- Ability to make complex technical issues understandable, set expectations effectively, and establish trust with customers and executives.
- Experience leading high-severity customer incidents, coordinating multiple technical groups, making decisions under pressure, and driving issues to closure.
- Strong analytical, organizational, and prioritization capabilities, with the independence to manage several complex issues.
- Practical experience with agentic AI tools such as Claude, Codex, or Cursor.
- Hands-on AI infrastructure experience plus expertise in at least two of the following: data centers, distributed systems, accelerated servers, virtualization, deep learning frameworks, Docker, Kubernetes, or high-performance computing.
- Bachelor’s or master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Networking, or a related field, or equivalent practical experience.
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