NVIDIA
NVIDIA
NVIDIA ойындарда, деректер орталықтарында, бұлтты есептеулерде, денсаулық сақтауда, өндірісте, автомобиль өнеркәсібінде және робот техникасында қолданылатын жеделдетілген есептеу мен жасанды интеллект технологияларын әзірлейді. Компанияның жұмысы графикалық процессорларды, жасанды интеллект платформаларын, модельдеуді және салаларға арналған шешімдерді қамтиды. Олардың қатарында бірлескен 3D жұмыс процестеріне арналған NVIDIA Omniverse, автономды көліктерді әзірлеуге арналған NVIDIA DRIVE және денсаулық сақтау саласындағы қолданбаларға арналған NVIDIA Clara бар. Компания озық есептеулерді, модельдеуді және жасанды интеллект негізіндегі талдауды қолдайтын инфрақұрылым мен бағдарламалық жасақтамада жұмыс істейтін ірі техникалық командаларды біріктіреді.

Senior Technical Support Engineer – Ethernet and AI Infrastructure (Australia, Remote)

NVIDIA is seeking a senior technical support engineer to troubleshoot Ethernet networking, Linux systems, and AI infrastructure for customers in Australia. The role leads complex escalations, root-cause investigations, and cross-functional incident resolution.

Сипаттама

  • Troubleshoot complex issues across NVIDIA Ethernet networking, Linux systems, servers, and large-scale AI infrastructure, including end-to-end Spectrum-X solutions.
  • Manage critical customer cases from the first response through final resolution.
  • Coordinate technical teams while keeping customers and leadership informed with clear, timely updates.
  • Reproduce issues, examine diagnostic data, determine root causes, and resolve installation, operational, maintenance, performance, and multivendor interoperability problems.
  • Support enterprise, cloud, and service-provider customers through phone, email, and conference-based engagements.
  • Work with Engineering and Product teams to convert field insights into product enhancements, support tools, documentation, and troubleshooting practices.
  • Lead technical response during high-severity incidents while balancing priorities, risks, and customer expectations.
  • Strengthen support operations through automation, knowledge sharing, disciplined debugging, and agentic AI tools.

Талаптар

  • At least five years of experience delivering in-depth technical support and debugging for networking, hardware, software, or enterprise infrastructure products.
  • Advanced knowledge of Ethernet and data center networking, including TCP/IP, Layer 2 and Layer 3 technologies, ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF, routing, and switching.
  • Demonstrated ability to diagnose complex network problems with tcpdump, Wireshark, packet generators, telemetry, and log-analysis tools.
  • Strong Linux administration and networking expertise, including troubleshooting server, operating-system, driver, hardware, and performance problems.
  • Excellent customer-facing communication, writing, speaking, and presentation abilities.
  • Ability to make complex technical issues understandable, set expectations effectively, and establish trust with customers and executives.
  • Experience leading high-severity customer incidents, coordinating multiple technical groups, making decisions under pressure, and driving issues to closure.
  • Strong analytical, organizational, and prioritization capabilities, with the independence to manage several complex issues.
  • Practical experience with agentic AI tools such as Claude, Codex, or Cursor.
  • Hands-on AI infrastructure experience plus expertise in at least two of the following: data centers, distributed systems, accelerated servers, virtualization, deep learning frameworks, Docker, Kubernetes, or high-performance computing.
  • Bachelor’s or master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Networking, or a related field, or equivalent practical experience.

Ұқсас жұмыс орындары

Sony Semicon (IL)

Senior RFIC Designer, CMOS RF and Analog

Sony Semicon (IL)

Designs CMOS RF and analog blocks for cellular IoT chipsets, guiding work from transistor-level concepts through silicon validation and production ramp-up.

Ашу
AKQA

Senior Freelance Designer, Digital Campaigns

AKQA

Create digital campaign concepts and polished assets for a credit card launch at AKQA/WPP, serving financial brand clients. Work across formats and channels, from early ideas through final production.

Ашу
AstraZeneca

Senior Digital Business Process and Product Lead

AstraZeneca

Lead digital products and regulated business systems supporting AstraZeneca’s cell therapy operations. Shape process roadmaps, integrations, analytics, compliance, and cross-functional delivery.

Ашу
Jamestown

Director of Event Programming and Operations

Jamestown
501 – 1 000 Қызметкерлер
ҚонақжайлылықҚұрылысМаркетинг

Lead event programming, sales accountability, financial performance, and operations at Jamestown’s One Times Square destination. Oversee event delivery, staff, safety, and client activation resources.

Ашу
CuspAI

Senior Events Lead at CuspAI

CuspAI
11 – 50 Қызметкерлер
B2BҒылымЖасанды интеллект

Lead CuspAI’s global events program for AI-powered materials discovery, spanning Foundry events, international roadshows and conferences. Shape partner and customer experiences while building a repeatable events function.

Ашу
CACI International Inc

CrossBeam Product Director

CACI International Inc

Lead CACI’s CrossBeam optical communications portfolio, overseeing production and product growth. Drive new business capture and team performance across aerospace and defense.

Ашу
Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH
501 – 1 000 Қызметкерлер
КонсалтингЛогистикаӨндіріс

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

Ашу
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Ашу
Frühlingszwiebel

Customer Support and E-Commerce Operations Specialist

Frühlingszwiebel

Support customers and coordinate e-commerce operations for Frühlingszwiebel, a healthy nutrition startup. The role spans Shopify workflows, fulfillment, and operational projects.

Ашу