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Park Place Technologies helps enterprise organizations maintain, monitor, and modernize IT infrastructure beyond the support offered by original equipment manufacturers. Its services cover third-party hardware maintenance, software technical support, managed infrastructure, IT consulting, and data center solutions for servers, storage, networking, and hyperconverged systems. Through Curvature, the company supplies new and pre-owned hardware, while Entuity provides infrastructure monitoring and ParkView supports visibility across infrastructure operations. Park Place also applies L1–L3 engineering expertise, global logistics, and liquid-cooling technologies to help customers control costs, improve uptime, and manage complex data center environments. Its teams work across consulting, logistics, manufacturing, engineering, and enterprise technology services.
Senior Field Service Engineer, Tokyo, Japan (Onsite)
Diagnose and repair OEM data center hardware, storage networks, and system configurations in the field. Provide onsite technical support to Park Place Technologies customers across an assigned territory.
Description
- Deliver onsite diagnostic and analytical support to customers within an assigned territory or account
- Respond to system failures through hardware servicing, testing, diagnostic analysis, and systems analysis
- Service hardware, storage area networks, and system configurations across multiple OEM product lines
- Review device-generated machine logs
- Provide assigned first-response support for customer requests outside normal business hours
- Deliver timely, professional, and effective onsite technical support
- Identify issues remotely before site visits and determine required parts and documentation
- Complete cost-effective repairs while maintaining professional customer relationships
- Keep customers and the support center informed during repairs and delays
- Use software and hardware error logs for diagnostic, troubleshooting, and operating system analysis
- Diagnose, troubleshoot, and repair hardware, storage network, configuration, and compatibility issues
- Use remote connection tools for diagnosis, repairs, and configuration changes
- Follow customer-specific repair procedures
- Evaluate current and future customer needs based on system usage
- Identify required parts and quantities, return defective or excess parts, and maintain accurate inventory records
- Complete audit forms, email responses, timesheets, and expense reports
- Attend team meetings and document activities in the Field Point time-reporting utility
- Handle additional duties as assigned
Requirements
- At least seven years of hands-on experience with OEM data center hardware
- Previous field service experience
- Strong technical aptitude
- Working knowledge of varied OEM equipment and the ability to learn new products and concepts
- Flexibility to work extended or unusual hours and participate in 24/7 on-call coverage
- Proven customer service experience with a customer-first approach
- Ability to work independently while demonstrating leadership and collaboration
- CompTIA A+ and Server+ certifications
- Valid driver’s license and an appropriate driving record
- Availability for on-call assignments and service-level-agreement response requirements within the territory
- Ability to maintain regular assigned hours when required for a specific site
- Ability to lift 50 pounds and stand, walk, pull, lift, squat, reach, bend, and stoop for extended periods
- Ability to work at heights, including ladder use
- Ability to pass customer background checks and Park Place Technologies pre-employment screenings
- High school diploma
- Ability to travel to client sites up to 75% of the time within a defined territory radius
- Bachelor’s degree in a related field or equivalent experience preferred
- OEM computer hardware certifications from vendors such as Dell, IBM, or HP are helpful
Benefits
- Participation in 24/7 on-call and after-hours support coverage
- Full-time employment
- Travel to client sites within the assigned territory
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