Park Place Technologies
Park Place Technologies
Park Place Technologies उद्यम संगठनों को मूल उपकरण निर्माताओं द्वारा दी जाने वाली सहायता से आगे IT अवसंरचना के रखरखाव, निगरानी और आधुनिकीकरण में मदद करती है। इसकी सेवाओं में तृतीय-पक्ष हार्डवेयर रखरखाव, सॉफ्टवेयर तकनीकी सहायता, प्रबंधित अवसंरचना, IT परामर्श और सर्वर, स्टोरेज, नेटवर्किंग तथा हाइपरकन्वर्ज्ड प्रणालियों के लिए डेटा सेंटर समाधान शामिल हैं। Curvature के माध्यम से कंपनी नए और पहले से उपयोग किए गए हार्डवेयर उपलब्ध कराती है, जबकि Entuity अवसंरचना निगरानी और ParkView अवसंरचना संचालन में व्यापक दृश्यता प्रदान करता है। Park Place ग्राहकों को लागत नियंत्रित करने, अपटाइम बेहतर बनाने और जटिल डेटा सेंटर वातावरण का प्रबंधन करने में मदद करने के लिए L1–L3 इंजीनियरिंग विशेषज्ञता, वैश्विक लॉजिस्टिक्स और लिक्विड-कूलिंग तकनीकों का भी उपयोग करती है। इसकी टीमें परामर्श, लॉजिस्टिक्स, विनिर्माण, इंजीनियरिंग और उद्यम प्रौद्योगिकी सेवाओं के क्षेत्रों में काम करती हैं।

Senior Field Service Engineer, Tokyo, Japan (Onsite)

Diagnose and repair OEM data center hardware, storage networks, and system configurations in the field. Provide onsite technical support to Park Place Technologies customers across an assigned territory.

विवरण

  • Deliver onsite diagnostic and analytical support to customers within an assigned territory or account
  • Respond to system failures through hardware servicing, testing, diagnostic analysis, and systems analysis
  • Service hardware, storage area networks, and system configurations across multiple OEM product lines
  • Review device-generated machine logs
  • Provide assigned first-response support for customer requests outside normal business hours
  • Deliver timely, professional, and effective onsite technical support
  • Identify issues remotely before site visits and determine required parts and documentation
  • Complete cost-effective repairs while maintaining professional customer relationships
  • Keep customers and the support center informed during repairs and delays
  • Use software and hardware error logs for diagnostic, troubleshooting, and operating system analysis
  • Diagnose, troubleshoot, and repair hardware, storage network, configuration, and compatibility issues
  • Use remote connection tools for diagnosis, repairs, and configuration changes
  • Follow customer-specific repair procedures
  • Evaluate current and future customer needs based on system usage
  • Identify required parts and quantities, return defective or excess parts, and maintain accurate inventory records
  • Complete audit forms, email responses, timesheets, and expense reports
  • Attend team meetings and document activities in the Field Point time-reporting utility
  • Handle additional duties as assigned

आवश्यकताएँ

  • At least seven years of hands-on experience with OEM data center hardware
  • Previous field service experience
  • Strong technical aptitude
  • Working knowledge of varied OEM equipment and the ability to learn new products and concepts
  • Flexibility to work extended or unusual hours and participate in 24/7 on-call coverage
  • Proven customer service experience with a customer-first approach
  • Ability to work independently while demonstrating leadership and collaboration
  • CompTIA A+ and Server+ certifications
  • Valid driver’s license and an appropriate driving record
  • Availability for on-call assignments and service-level-agreement response requirements within the territory
  • Ability to maintain regular assigned hours when required for a specific site
  • Ability to lift 50 pounds and stand, walk, pull, lift, squat, reach, bend, and stoop for extended periods
  • Ability to work at heights, including ladder use
  • Ability to pass customer background checks and Park Place Technologies pre-employment screenings
  • High school diploma
  • Ability to travel to client sites up to 75% of the time within a defined territory radius
  • Bachelor’s degree in a related field or equivalent experience preferred
  • OEM computer hardware certifications from vendors such as Dell, IBM, or HP are helpful

लाभ

  • Participation in 24/7 on-call and after-hours support coverage
  • Full-time employment
  • Travel to client sites within the assigned territory

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