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PGIM
PGIM
1,001 – 5,000 Employees
H1B Visa SponsorFinanceInvestment ManagementReal Estate
PGIM is the global asset management business of Prudential Financial, serving individual and institutional customers through investment management, asset management, and real estate services. With operations spanning the United States, Asia, Europe, and Latin America, PGIM brings financial expertise to helping clients grow and protect their wealth. Its hiring focus includes experienced professionals and early-career talent seeking purposeful work, professional development, and the opportunity to contribute to meaningful outcomes in finance and investment management. PGIM also emphasizes diversity and equal employment opportunity across its workforce.
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Senior Client Services Specialist at PGIM — Hybrid, Letterkenny

Senior client services professional supporting PGIM Group Insurance clients with billing, eligibility, claims, and benefits inquiries. The role also involves broker relationship management and service process improvement.

IEIrelandHybridFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Act as the primary contact for assigned clients, handling service inquiries promptly and professionally.
  • Lead video calls with clients and brokers.
  • Use a consultative, customer-centered approach to understand needs and provide positive service experiences.
  • Develop and maintain effective relationships with client representatives, producers, and brokers.
  • Provide reliable, high-quality service in line with established procedures and industry standards.
  • Identify recurring problems and share observations to inform root-cause analysis and service improvements.
  • Work with teams across the organization to address process gaps and support resolutions.
  • Contribute feedback, ideas, and hands-on support to process improvement projects.
  • Adapt constructively to change and participate in ongoing improvement initiatives.
  • Organize and manage competing priorities in a fast-moving, changing work environment.

Requirements

  • Bring 3–5 years of customer service or operations experience, ideally in Group Insurance.
  • Demonstrate strong knowledge of Group Insurance products, including Life, Voluntary Benefits, and Disability.
  • Resolve questions from brokers, clients, and distribution partners with limited supervision.
  • Use strong time management, organization, and relationship-building skills.
  • Communicate clearly in writing and verbally with people at all organizational levels.
  • Interact positively and effectively with challenging customers.
  • Remain flexible and adjust to changing organizational needs.
  • Manage multiple priorities as they evolve.
  • Resolve complex issues and escalate them appropriately when necessary.
  • Be willing to work West Coast hours when required.
  • A bachelor’s degree is preferred; equivalent experience may be accepted.
  • Employment is subject to satisfactory references and successful background checks.

Benefits

  • PGIM Ireland partners with Laya and BUPA on health insurance plans covering eligible employees’ everyday medical and hospital expenses.
  • Receive 23 days of annual leave at full pay.
  • Join the pension scheme, with employee contributions of up to 8% of salary matched by PGIM Ireland up to 8%; voluntary contributions are also permitted.
  • Receive an annual bonus and tax-free Shop LK vouchers.
  • Receive employer-funded Life Assurance from the start date, providing beneficiaries with a lump sum equal to four times annual salary.
  • Use the Education Assistance Programme for reimbursement of eligible further education costs.

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