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Senior Client Services Specialist at PGIM — Hybrid, Letterkenny
Senior client services professional supporting PGIM Group Insurance clients with billing, eligibility, claims, and benefits inquiries. The role also involves broker relationship management and service process improvement.
विवरण
- Act as the primary contact for assigned clients, handling service inquiries promptly and professionally.
- Lead video calls with clients and brokers.
- Use a consultative, customer-centered approach to understand needs and provide positive service experiences.
- Develop and maintain effective relationships with client representatives, producers, and brokers.
- Provide reliable, high-quality service in line with established procedures and industry standards.
- Identify recurring problems and share observations to inform root-cause analysis and service improvements.
- Work with teams across the organization to address process gaps and support resolutions.
- Contribute feedback, ideas, and hands-on support to process improvement projects.
- Adapt constructively to change and participate in ongoing improvement initiatives.
- Organize and manage competing priorities in a fast-moving, changing work environment.
आवश्यकताएँ
- Bring 3–5 years of customer service or operations experience, ideally in Group Insurance.
- Demonstrate strong knowledge of Group Insurance products, including Life, Voluntary Benefits, and Disability.
- Resolve questions from brokers, clients, and distribution partners with limited supervision.
- Use strong time management, organization, and relationship-building skills.
- Communicate clearly in writing and verbally with people at all organizational levels.
- Interact positively and effectively with challenging customers.
- Remain flexible and adjust to changing organizational needs.
- Manage multiple priorities as they evolve.
- Resolve complex issues and escalate them appropriately when necessary.
- Be willing to work West Coast hours when required.
- A bachelor’s degree is preferred; equivalent experience may be accepted.
- Employment is subject to satisfactory references and successful background checks.
लाभ
- PGIM Ireland partners with Laya and BUPA on health insurance plans covering eligible employees’ everyday medical and hospital expenses.
- Receive 23 days of annual leave at full pay.
- Join the pension scheme, with employee contributions of up to 8% of salary matched by PGIM Ireland up to 8%; voluntary contributions are also permitted.
- Receive an annual bonus and tax-free Shop LK vouchers.
- Receive employer-funded Life Assurance from the start date, providing beneficiaries with a lump sum equal to four times annual salary.
- Use the Education Assistance Programme for reimbursement of eligible further education costs.
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