ITRS Group
ITRS Group
ITRS Group develops monitoring and observability software for complex IT environments, serving financial services, higher education, telecommunications, and other sectors. Its platform helps IT teams analyze data across physical, virtual, and cloud infrastructure, with capabilities spanning application, infrastructure, digital experience, and cloud monitoring. Key products include ITRS Geneos for application monitoring and ITRS Opsview for infrastructure monitoring, supported by real-time, AI-powered analysis designed to identify failures, improve performance, and support more reliable user experiences.

Senior Business Development Representative – Enterprise Observability, London Hybrid

Senior BDR responsible for building enterprise pipeline across EMEA for ITRS observability and digital experience monitoring solutions. The role combines outbound prospecting, inbound lead qualification, and close collaboration with Account Executives.

Description

  • Generate qualified opportunities through high-volume outreach by phone, email, LinkedIn, and other approved channels
  • Target enterprise organizations across EMEA to build pipeline for the Uptrends portfolio and support ITRS Observability Platform initiatives
  • Complete more than 100 daily outbound touches through cold calls, personalized emails, LinkedIn messaging, and other channels
  • Handle inbound marketing leads from trial registrations, demo requests, webinars, and content downloads
  • Assess inbound prospects, identify customer needs, and arrange qualified meetings for Account Executives
  • Make consultative calls to enterprise decision-makers, including Directors, VPs, and C-level technology leaders
  • Use LinkedIn Sales Navigator, Apollo, Salesforce, and sales engagement platforms to identify accounts, create prospect lists, and run outreach campaigns
  • Work with Marketing to evaluate campaign results, refine messaging, improve lead quality, and share market insights
  • Coordinate with Account Executives on account planning and pipeline acceleration
  • Keep prospect, activity, and pipeline records accurate in Salesforce and other sales systems
  • Build knowledge of observability, digital experience monitoring, application performance monitoring, infrastructure monitoring, and enterprise technology trends
  • Meet activity, meeting, lead conversion, and pipeline generation targets that support EMEA ARR growth

Requirements

  • Three to five years of experience in business development, sales development, lead generation, or outbound prospecting, preferably in SaaS or enterprise software
  • Confidence handling a high volume of outbound cold calls each day
  • Experience with LinkedIn Sales Navigator, Apollo, Salesforce CRM, and sales engagement tools, or the ability to learn them quickly
  • Background prospecting within enterprise IT organizations
  • Working knowledge of observability, APM, digital experience monitoring, infrastructure monitoring, cloud, or DevOps technologies
  • Experience communicating with Director-, VP-, and C-level technology stakeholders
  • Bachelor’s degree or equivalent professional experience
  • Ability to build effective relationships across Marketing, Sales, and Customer Success
  • Track record of surpassing activity, meeting, inbound response, lead conversion, pipeline generation, and EMEA ARR contribution targets

Benefits

  • Health and dental insurance for you and your dependants
  • Employee Assistance Programme
  • Pension plan
  • Flexible hybrid working
  • Enhanced parental leave
  • Travel insurance
  • Life assurance
  • Income protection
  • Employee referral bonus
  • Option to buy and sell holiday
  • Training reimbursement

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