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All One Credit Union
All One Credit Union
51 – 200 Employees
BankingFinanceInsurance
All One Credit Union is a member-owned, federally insured financial institution serving consumers and businesses from its headquarters in Leominster, Massachusetts. Established in 1954, the credit union provides everyday banking and lending products, including checking and savings accounts, certificates of deposit, IRAs, mortgages, home equity financing, auto and personal loans, credit and debit cards, and digital banking tools. It also offers insurance and investment services, with a member-focused approach shaped by community support, financial education, and fraud protection.
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Senior Bilingual Member Service Center Representative - Leominster Hybrid

Serve All One Credit Union members across banking channels while coaching staff, resolving account issues, and supporting lending and digital banking services.

USUnited StatesMAMassachusetts
$21 – $26 / hour
HybridFull-timeSeniorEnglish RequiredBilingual

Description

  • Deliver a high-quality member experience to current and prospective members by phone, email, chat, message center, and social media
  • Set an example while coaching employees on operational excellence, member service, needs-based discussions, and financial solutions
  • Handle Member Service Center operations, including loan log and QC log reviews, office supply ordering, and quality-control call reviews
  • Answer member questions and complete transactions or research to resolve deposit, lending, and account discrepancy issues
  • Arrange and schedule digital and in-person appointments with branch teams
  • Serve as the initial escalation contact for Member Service Center Representatives
  • Coach and mentor MSC employees, deliver training and motivation, and contribute to staff development
  • Assist members and branch employees with consumer and business digital branch services through troubleshooting, education, and training
  • Enter consumer loan applications by phone and assist members with online loan applications
  • Close and fund consumer loans digitally, collect required documentation, and recommend suitable loan insurance
  • Identify solutions and connect members with specialists for wealth management, IRAs, real estate, and commercial lending needs
  • Maintain detailed knowledge of credit union products and services and promote relevant options
  • Support electronic banking services, including online and mobile banking, Bill Pay, P2P, mobile deposit, external transfers, and Visa online
  • Perform file maintenance and resolve members’ technical issues
  • Keep the team informed about procedure changes
  • Process supervisor overrides for restricted transactions within authorized limits
  • Build expertise through self-directed learning, formal education, seminars, and internal training
  • Support and train newly hired employees
  • Contribute to assigned credit union projects and committees

Requirements

  • High school diploma or equivalent qualification
  • One to three years of previous banking experience
  • Strong understanding of credit union products and services
  • Effective oral and written communication skills, with the ability to build rapport with members and employees
  • Excellent member service, active listening, and attention to detail
  • Strong time management, organization, problem-solving, and adaptability
  • Confidence using technology
  • Working knowledge of Microsoft Outlook, Word, and Excel
  • Availability to work a rotating Monday-through-Saturday schedule
  • Registration with the Nationwide Mortgage Licensing System
  • Bilingual English and Spanish skills preferred but not required
  • Ability to demonstrate All One Credit Union’s core values
  • Ability to follow All One Credit Union policies and procedures, including BSA and OFAC requirements

Benefits

  • 401(k) plan with a 100% match on the first 5% contributed
  • 3% 401(k) Safe Harbor contribution
  • Comprehensive, affordable, and competitive benefits package
  • Eligibility to work remotely up to two days per week after three months of employment, subject to Work From Home Guidelines

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