All One Credit Union
All One Credit Union
51 – 200 Xodimlar
Bank ishiMoliyaSug‘urta
All One Credit Union shtab-kvartirasi Massachusets shtatining Leominster shahrida joylashgan, iste’molchilar va bizneslarga xizmat ko‘rsatuvchi, a’zolariga tegishli va federal darajada sug‘urtalangan moliyaviy tashkilotdir. 1954-yilda tashkil etilgan kredit uyushmasi joriy va jamg‘arma hisobvaraqlari, depozit sertifikatlari, IRA hisobvaraqlari, ipoteka kreditlari, uy-joydagi ulushni moliyalashtirish, avtomobil va shaxsiy kreditlar, kredit va debet kartalari, shuningdek raqamli bank xizmatlari kabi kundalik bank va kredit mahsulotlarini taqdim etadi. Shuningdek, u hamjamiyatni qo‘llab-quvvatlash, moliyaviy ta’lim va firibgarlikdan himoyalanishga asoslangan a’zolarga yo‘naltirilgan yondashuv bilan sug‘urta va investitsiya xizmatlarini ham taklif qiladi.

Senior Bilingual Member Service Center Representative - Leominster Hybrid

Serve All One Credit Union members across banking channels while coaching staff, resolving account issues, and supporting lending and digital banking services.

Tavsif

  • Deliver a high-quality member experience to current and prospective members by phone, email, chat, message center, and social media
  • Set an example while coaching employees on operational excellence, member service, needs-based discussions, and financial solutions
  • Handle Member Service Center operations, including loan log and QC log reviews, office supply ordering, and quality-control call reviews
  • Answer member questions and complete transactions or research to resolve deposit, lending, and account discrepancy issues
  • Arrange and schedule digital and in-person appointments with branch teams
  • Serve as the initial escalation contact for Member Service Center Representatives
  • Coach and mentor MSC employees, deliver training and motivation, and contribute to staff development
  • Assist members and branch employees with consumer and business digital branch services through troubleshooting, education, and training
  • Enter consumer loan applications by phone and assist members with online loan applications
  • Close and fund consumer loans digitally, collect required documentation, and recommend suitable loan insurance
  • Identify solutions and connect members with specialists for wealth management, IRAs, real estate, and commercial lending needs
  • Maintain detailed knowledge of credit union products and services and promote relevant options
  • Support electronic banking services, including online and mobile banking, Bill Pay, P2P, mobile deposit, external transfers, and Visa online
  • Perform file maintenance and resolve members’ technical issues
  • Keep the team informed about procedure changes
  • Process supervisor overrides for restricted transactions within authorized limits
  • Build expertise through self-directed learning, formal education, seminars, and internal training
  • Support and train newly hired employees
  • Contribute to assigned credit union projects and committees

Talablar

  • High school diploma or equivalent qualification
  • One to three years of previous banking experience
  • Strong understanding of credit union products and services
  • Effective oral and written communication skills, with the ability to build rapport with members and employees
  • Excellent member service, active listening, and attention to detail
  • Strong time management, organization, problem-solving, and adaptability
  • Confidence using technology
  • Working knowledge of Microsoft Outlook, Word, and Excel
  • Availability to work a rotating Monday-through-Saturday schedule
  • Registration with the Nationwide Mortgage Licensing System
  • Bilingual English and Spanish skills preferred but not required
  • Ability to demonstrate All One Credit Union’s core values
  • Ability to follow All One Credit Union policies and procedures, including BSA and OFAC requirements

Imtiyozlar

  • 401(k) plan with a 100% match on the first 5% contributed
  • 3% 401(k) Safe Harbor contribution
  • Comprehensive, affordable, and competitive benefits package
  • Eligibility to work remotely up to two days per week after three months of employment, subject to Work From Home Guidelines

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