LogoFresh Jobs Ahead
SupportNinja
SupportNinja
1,001 – 5,000 Employees
B2BSaaS
SupportNinja provides flexible outsourcing services for businesses that need to expand their capabilities without proportionally increasing internal headcount. Its work spans customer experience, customer and technical support, content moderation, data processing, and finance and accounting. The company combines tailored service delivery with AI-enabled solutions to help more than 200 businesses improve operations and pursue growth. Founded in 2015, SupportNinja operates in the B2B and SaaS space.
LinkedIn
Company Jobs

Seasonal Customer Service Representative II – Texas Remote

SupportNinja is hiring a seasonal, remote Customer Service Representative II in Texas to assist users of a US tax-filing platform. The role handles tax, account, payment, and product questions through phone and chat.

USUnited StatesTXTexas
$16 / hour
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support

Description

  • Respond promptly and professionally to customer inquiries through phone, email, or chat while using no more than two communication channels
  • Explain products and services in thorough, accessible terms
  • Resolve complex customer issues efficiently and within appropriate timeframes
  • Follow up to confirm that customer concerns have been satisfactorily resolved
  • Record customer interactions accurately in the company CRM
  • Manage escalated cases through efficient resolution
  • Remain composed and professional when handling high-pressure situations
  • Follow established company policies and procedures
  • Meet or surpass performance targets for relevant KPIs
  • Complete training programs and ongoing learning modules
  • Work with other departments to resolve customer issues
  • Support users of a US tax-filing platform by phone and chat
  • Address tax-filing and product questions involving refund status, filing requirements, tax documents, IRS statuses, W-2s, dependents, and other high-level tax topics
  • Troubleshoot account, payment, and basic product or app issues
  • Explain tax and financial information and help customers understand required return details and documents
  • Refer more complex tax questions to a potentially higher-tier tax professional

Requirements

  • At least two years of experience in customer-facing support
  • Previous experience assisting customers by phone
  • Ability to explain complex information in clear, conversational language
  • Sound judgment about when to escalate an issue instead of answering directly
  • Experience managing stressful customer interactions with patience and professionalism
  • Background in tax preparation, tax software, fintech, banking, insurance, or another regulated financial product
  • Availability throughout tax season, including some evenings and weekends during peak periods
  • Warm, calm, patient, conversational, nonjudgmental, thoughtful, and confident communication style without bluffing
  • Ability to work remotely from Texas, United States
  • Ability to provide personal equipment and device under a BYOD arrangement

Benefits

  • Remote work-from-home arrangement
  • Bring-your-own-device setup
  • Seasonal employment opportunity

Related Jobs

Walmart

Principal Software Engineer, Cloud and Distributed Systems

Walmart
B2CeCommerceRetail
USUnited StatesCACalifornia
$143,000 – $286,000 / year
On-siteFull-timeLeadEnglish RequiredFull-stack EngineerSoftware Engineer
AirflowAndroidBigQueryCloudDistributed SystemsElasticSearchiOSJavaJavaScriptKafkaKotlinKubernetesNode.jsPostgresReactSparkSpringSpring BootSQLSwiftTypeScript

Lead Walmart’s cloud-native, AI-enabled mGPS/Compass platform, shaping distributed services and indoor routing. Improve in-store operations through resilient architecture and technical leadership.

Open
Cartonplast Group

Senior ERP Software Development Team Lead – Cartonplast, Hybrid Germany

Cartonplast Group
501 – 1,000 Employees
Food & BeverageLogisticsManufacturing
DEGermanyHybridFull-timeSeniorGerman RequiredEnglish RequiredFull-stack EngineerSoftware Engineer
.NETEntity FrameworkERPMS SQL ServerSQLWPF

Lead Cartonplast’s ERP development team and shape commercial, logistics, and production workflows. The role combines team leadership, business coordination, and hands-on technical input in a hybrid setup in Germany.

Open