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SupportNinja उन व्यवसायों के लिए लचीली आउटसोर्सिंग सेवाएँ प्रदान करता है, जिन्हें आंतरिक कर्मचारियों की संख्या में समान अनुपात में वृद्धि किए बिना अपनी क्षमताओं का विस्तार करना होता है। इसका कार्य ग्राहक अनुभव, ग्राहक और तकनीकी सहायता, कंटेंट मॉडरेशन, डेटा प्रोसेसिंग तथा वित्त और लेखांकन तक फैला हुआ है। कंपनी अनुकूलित सेवा प्रदान करने के साथ AI-सक्षम समाधानों का संयोजन करती है, जिससे 200 से अधिक व्यवसायों को अपने संचालन में सुधार करने और विकास की दिशा में आगे बढ़ने में सहायता मिलती है। 2015 में स्थापित SupportNinja B2B और SaaS क्षेत्र में कार्य करता है।
Seasonal Customer Service Representative II – Texas Remote
SupportNinja is hiring a seasonal, remote Customer Service Representative II in Texas to assist users of a US tax-filing platform. The role handles tax, account, payment, and product questions through phone and chat.
विवरण
- Respond promptly and professionally to customer inquiries through phone, email, or chat while using no more than two communication channels
- Explain products and services in thorough, accessible terms
- Resolve complex customer issues efficiently and within appropriate timeframes
- Follow up to confirm that customer concerns have been satisfactorily resolved
- Record customer interactions accurately in the company CRM
- Manage escalated cases through efficient resolution
- Remain composed and professional when handling high-pressure situations
- Follow established company policies and procedures
- Meet or surpass performance targets for relevant KPIs
- Complete training programs and ongoing learning modules
- Work with other departments to resolve customer issues
- Support users of a US tax-filing platform by phone and chat
- Address tax-filing and product questions involving refund status, filing requirements, tax documents, IRS statuses, W-2s, dependents, and other high-level tax topics
- Troubleshoot account, payment, and basic product or app issues
- Explain tax and financial information and help customers understand required return details and documents
- Refer more complex tax questions to a potentially higher-tier tax professional
आवश्यकताएँ
- At least two years of experience in customer-facing support
- Previous experience assisting customers by phone
- Ability to explain complex information in clear, conversational language
- Sound judgment about when to escalate an issue instead of answering directly
- Experience managing stressful customer interactions with patience and professionalism
- Background in tax preparation, tax software, fintech, banking, insurance, or another regulated financial product
- Availability throughout tax season, including some evenings and weekends during peak periods
- Warm, calm, patient, conversational, nonjudgmental, thoughtful, and confident communication style without bluffing
- Ability to work remotely from Texas, United States
- Ability to provide personal equipment and device under a BYOD arrangement
लाभ
- Remote work-from-home arrangement
- Bring-your-own-device setup
- Seasonal employment opportunity
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