Twoconnect
Twoconnect
201 – 500 Employees
HealthcareLegalLogistics
Twoconnect is an outsourcing and offshore staffing provider serving businesses in Australia and New Zealand. The company helps organizations build and manage dedicated remote teams through services covering talent sourcing, HR consulting, onboarding, and performance management. Its work spans sectors including healthcare, legal, logistics, accounting, IT, and retail, with an emphasis on scalable staffing arrangements and ongoing team support.

Sales Support Coordinator – Renewable Energy | Philippines Remote

Support sales operations for a renewable energy business through CRM administration, contract preparation, rebate and finance applications, and customer coordination. Maintain accurate workflows while working with consultants, marketing, and operations teams.

Description

  • Provide daily administrative support to sales consultants.
  • Contact customers by phone and email about appointment confirmations, missing information, and next steps.
  • Assist with inbound and outbound sales and support queues.
  • Answer customer enquiries and refer complex questions to sales consultants.
  • Maintain customer records, deal stages, and notes in HubSpot and internal systems.
  • Upload and organise customer and sales documents accurately.
  • Prepare and issue accurate contracts.
  • Manage Solar Victoria, NSW loan scheme, and other rebate and finance applications from start to finish.
  • Compile sales activity reports, lead-conversion updates, and pipeline summaries.
  • Prepare meeting agendas, sales reports, and action items for the sales team.
  • Coordinate handovers among sales, operations, and installation teams.
  • Work closely with sales consultants, marketing, and operations teams.
  • Find ways to simplify administrative work and improve sales-process efficiency.
  • Follow policies and procedures while contributing to a safe, high-quality workplace.
  • Complete other duties appropriate to the position as required.

Requirements

  • A tertiary qualification in marketing, sales, business, or a related field—or equivalent relevant industry experience—is highly regarded.
  • At least three years of relevant experience in sales coordination, sales administration, or a related role is essential.
  • Excellent written and verbal communication skills, including confidence speaking with customers by phone and email, are essential.
  • The ability to build rapport, listen actively, and understand customer needs is essential.
  • Proficiency with Microsoft Office, including Word, Excel, and Outlook, is essential.
  • CRM experience is highly regarded; familiarity with HubSpot or Genesys is desirable.
  • Strong organisation and time-management skills, with the ability to manage competing tasks, priorities, and deadlines, are essential.
  • Exceptional attention to detail and accuracy in data entry, reporting, and customer records are essential.
  • Strong computer literacy and confidence learning new systems and technical information are essential.
  • A collaborative, supportive approach to working with sales and cross-functional teams is essential.
  • A customer-focused mindset and commitment to a positive customer experience are essential.
  • Previous experience in a fast-paced customer sales and service environment is highly regarded.
  • An interest in renewable energy and sustainability is desirable.

Benefits

  • Work from home.
  • Monday to Friday, 7:00 AM–4:00 PM PHT, with adjustments for daylight saving time.
  • HMO coverage with two free dependents and medical reimbursements.
  • Government-mandated benefits.
  • Work-from-home allowance.
  • Opportunities to work with leading companies in Australia and beyond.
  • Training programmes supporting career development.
  • Company outings, team activities, and wellness sessions.
  • Supportive and inclusive workplace culture.
  • Dedicated managers focused on employee growth and success.
  • Competitive pay and benefits.
  • Additional entitlements.
  • Structured career development programmes.
  • Equal-opportunity and inclusive workplace.
  • Workplace stability, growth, and employee support.

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