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RBC is a global financial services institution headquartered in Canada, with businesses spanning banking, finance, insurance, investing, wealth management, financial planning, and capital markets. Serving more than 17 million clients across Canada, the United States, and 27 other countries, RBC operates with a workforce of more than 94,000 employees. Its diversified model combines established financial services with a focus on innovation and client experience.
Remote Fraud Advisor at RBC
RBC is hiring a remote Fraud Advisor in Canada to help clients prevent fraud and address security concerns. The role provides support by phone and email while managing risk and client relationships.
Description
- Support RBC clients by phone, email, and other channels while delivering a strong service experience and helping protect them from fraud.
- Assess clients’ immediate security needs, explain protective measures, and recommend solutions that reduce potential fraud losses.
- Resolve client issues during the initial interaction with a friendly, practical approach.
- Support colleagues and contribute to shared team performance by helping meet client needs.
- Build and maintain effective working relationships with internal partners across RBC.
- Follow compliance procedures, risk controls, and operational processes to protect client and shareholder interests.
Requirements
- Previous customer service experience involving varied, needs-based solutions.
- Strong interpersonal, communication, and problem-solving abilities.
- Ability to build rapport, assess situations effectively, and identify solutions that reduce risk and protect clients.
- Genuine interest in creating excellent client experiences, with curiosity and commitment to addressing client needs and concerns.
- Availability for varied Monday-to-Sunday shifts between 7 AM and midnight; the department operates 24/7.
- Strong spoken and written English communication skills.
- Experience working in a team and performance environment measured by metrics is preferred.
- Previous contact centre, call centre, financial services, or fast-paced service industry experience is preferred.
- French and English bilingualism is an asset.
- Candidates must live in Winnipeg or British Columbia.
- Ability to meet technology and confidentiality standards, including access to a private, quiet workspace and reliable internet connectivity.
Benefits
- Total Rewards package with bonuses, flexible benefits, competitive compensation, and stock where applicable.
- Comprehensive training in financial services.
- Career development opportunities and access to roles across business areas and geographies.
- Development-focused leadership with coaching and management opportunities.
- Flexible work arrangements.
- Collaborative, dynamic, progressive, and high-performing team environment.
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