Remote Recruitment
Remote Recruitment
11 – 50 Employees
ConsultingLogisticsMarketing
Remote Recruitment is a recruitment company that helps businesses hire skilled professionals remotely, with a focus on talent in South Africa. Its services span roles from entry-level through C-suite across areas including consulting, marketing, and logistics. The company supports employers with payroll, HR, and legal administration for recruited talent, helps address skill gaps and hiring-budget constraints, and offers free replacements for up to 12 months.

Remote Customer Support Specialist in South Africa

Handle complex UK customer issues by email, chat and phone, while helping improve support operations. This fully remote role is based in South Africa and follows UK working hours.

Description

  • Respond to customer queries across email, chat and phone
  • Investigate complex or technical issues and escalate them when needed
  • Record solutions in the help desk and knowledge base
  • Spot recurring issues and recommend improvements
  • Meet response-time and customer-satisfaction targets
  • Take ownership of UK customer issues through resolution
  • Work UK hours: 09:00–17:00 UK time (11:00–19:00 SAST)
  • Use cloud-based tools while working from home
  • Work with a UK team

Requirements

  • Background in customer support or a service desk role
  • Experience using a help desk tool such as Zendesk or Freshdesk
  • Excellent written English
  • Calm and empathetic approach
  • Strong problem-solving and ticket-prioritisation skills
  • Reliable computer and headset, plus a stable fibre connection
  • Experience supporting UK or international customers is an advantage
  • Familiarity with SaaS or e-commerce products is an advantage
  • Experience writing help centre articles is an advantage

Benefits

  • Full-time role that is fully remote
  • Structured onboarding and support
  • Remote career with a UK employer
  • Work from home using your existing equipment
  • Recruitment team support from application through your first day
  • Open communication throughout the hiring process

Related Jobs