Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Deschide
Remote Recruitment este o companie de recrutare care ajută firmele să angajeze de la distanță profesioniști calificați, punând accent pe talentele din Africa de Sud. Serviciile sale acoperă roluri de la nivel începător până la poziții de conducere executivă, în domenii precum consultanță, marketing și logistică. Compania sprijină angajatorii în administrarea salarizării, a resurselor umane și a aspectelor juridice pentru personalul recrutat, contribuie la soluționarea deficitului de competențe și a constrângerilor bugetare privind recrutarea și oferă înlocuiri gratuite pentru o perioadă de până la 12 luni.
Remote Customer Support Specialist in South Africa
Handle complex UK customer issues by email, chat and phone, while helping improve support operations. This fully remote role is based in South Africa and follows UK working hours.
Africa de Sud29.000 R – 32.000 R / lună
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență cliențiDescriere
- Respond to customer queries across email, chat and phone
- Investigate complex or technical issues and escalate them when needed
- Record solutions in the help desk and knowledge base
- Spot recurring issues and recommend improvements
- Meet response-time and customer-satisfaction targets
- Take ownership of UK customer issues through resolution
- Work UK hours: 09:00–17:00 UK time (11:00–19:00 SAST)
- Use cloud-based tools while working from home
- Work with a UK team
Cerințe
- Background in customer support or a service desk role
- Experience using a help desk tool such as Zendesk or Freshdesk
- Excellent written English
- Calm and empathetic approach
- Strong problem-solving and ticket-prioritisation skills
- Reliable computer and headset, plus a stable fibre connection
- Experience supporting UK or international customers is an advantage
- Familiarity with SaaS or e-commerce products is an advantage
- Experience writing help centre articles is an advantage
Beneficii
- Full-time role that is fully remote
- Structured onboarding and support
- Remote career with a UK employer
- Work from home using your existing equipment
- Recruitment team support from application through your first day
- Open communication throughout the hiring process
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