Remote Recruitment
Remote Recruitment
Remote Recruitment एक भर्ती कंपनी है जो व्यवसायों को दूरस्थ रूप से कुशल पेशेवरों को नियुक्त करने में मदद करती है और दक्षिण अफ्रीका की प्रतिभाओं पर विशेष ध्यान देती है। इसकी सेवाओं में कंसल्टिंग, मार्केटिंग और लॉजिस्टिक्स सहित विभिन्न क्षेत्रों में शुरुआती स्तर से लेकर सी-सूट तक की भूमिकाएँ शामिल हैं। कंपनी नियुक्त प्रतिभाओं के लिए नियोक्ताओं को पेरोल, मानव संसाधन और कानूनी प्रशासन संबंधी सहायता देती है, कौशल की कमी और भर्ती बजट की सीमाओं से निपटने में मदद करती है तथा 12 महीने तक निःशुल्क प्रतिस्थापन उपलब्ध कराती है।

Remote Customer Support Specialist in South Africa

Handle complex UK customer issues by email, chat and phone, while helping improve support operations. This fully remote role is based in South Africa and follows UK working hours.

विवरण

  • Respond to customer queries across email, chat and phone
  • Investigate complex or technical issues and escalate them when needed
  • Record solutions in the help desk and knowledge base
  • Spot recurring issues and recommend improvements
  • Meet response-time and customer-satisfaction targets
  • Take ownership of UK customer issues through resolution
  • Work UK hours: 09:00–17:00 UK time (11:00–19:00 SAST)
  • Use cloud-based tools while working from home
  • Work with a UK team

आवश्यकताएँ

  • Background in customer support or a service desk role
  • Experience using a help desk tool such as Zendesk or Freshdesk
  • Excellent written English
  • Calm and empathetic approach
  • Strong problem-solving and ticket-prioritisation skills
  • Reliable computer and headset, plus a stable fibre connection
  • Experience supporting UK or international customers is an advantage
  • Familiarity with SaaS or e-commerce products is an advantage
  • Experience writing help centre articles is an advantage

लाभ

  • Full-time role that is fully remote
  • Structured onboarding and support
  • Remote career with a UK employer
  • Work from home using your existing equipment
  • Recruitment team support from application through your first day
  • Open communication throughout the hiring process

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