Remote Recruitment
Remote Recruitment
Remote Recruitment — bizneslarga malakali mutaxassislarni masofadan ishga olishda yordam beradigan va Janubiy Afrikadagi iqtidorlarga e’tibor qaratadigan rekruting kompaniyasi. Kompaniya xizmatlari konsalting, marketing va logistika kabi yo‘nalishlarda boshlang‘ich darajadagi lavozimlardan tortib C-suite darajasigacha bo‘lgan rollarni qamrab oladi. Kompaniya ish beruvchilarga ishga olingan xodimlar uchun ish haqi hisob-kitobi, HR va huquqiy ma’muriyat masalalarida yordam beradi, kadrlar yetishmasligi va ishga olish byudjetidagi cheklovlarni bartaraf etishga ko‘maklashadi hamda 12 oygacha bepul almashtirish xizmatini taklif qiladi.

Remote Customer Support Specialist in South Africa

Handle complex UK customer issues by email, chat and phone, while helping improve support operations. This fully remote role is based in South Africa and follows UK working hours.

Tavsif

  • Respond to customer queries across email, chat and phone
  • Investigate complex or technical issues and escalate them when needed
  • Record solutions in the help desk and knowledge base
  • Spot recurring issues and recommend improvements
  • Meet response-time and customer-satisfaction targets
  • Take ownership of UK customer issues through resolution
  • Work UK hours: 09:00–17:00 UK time (11:00–19:00 SAST)
  • Use cloud-based tools while working from home
  • Work with a UK team

Talablar

  • Background in customer support or a service desk role
  • Experience using a help desk tool such as Zendesk or Freshdesk
  • Excellent written English
  • Calm and empathetic approach
  • Strong problem-solving and ticket-prioritisation skills
  • Reliable computer and headset, plus a stable fibre connection
  • Experience supporting UK or international customers is an advantage
  • Familiarity with SaaS or e-commerce products is an advantage
  • Experience writing help centre articles is an advantage

Imtiyozlar

  • Full-time role that is fully remote
  • Structured onboarding and support
  • Remote career with a UK employer
  • Work from home using your existing equipment
  • Recruitment team support from application through your first day
  • Open communication throughout the hiring process

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