Genesis Call Center, LLC
Genesis Call Center, LLC
51 – 200 Employees
ConsultingHealthcareLogistics
Genesis Call Center, LLC is a remote customer care and call center services provider founded in 2013. Its distributed team delivers customer service, technical support, sales assistance, and specialized services for clients in sectors including logistics, consulting, and healthcare. Services include medical consultation request processing and roadside assistance, with remote agents supporting national brands across the United States. Genesis Call Center, LLC hires for work-from-home roles and provides training, onboarding, and resources for its remote workforce.

Remote Customer Service Representative (Call Center) - Utah

Provide remote inbound customer support for national brands from Utah. Resolve questions, service requests, account needs, and product concerns using Genesis Call Center’s cloud-based systems.

Description

  • Manage inbound customer interactions for major brands
  • Respond to questions, service requests, account issues, and product-support needs
  • Use guided tools and reference materials to provide accurate, high-quality assistance
  • Represent each brand professionally while maintaining accuracy and consistency
  • Complete client assessments, a background check, and certification training before beginning customer service

Requirements

  • High school diploma or GED
  • At least 18 years old
  • Authorized to work in the United States
  • Must reside in the United States, excluding California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin
  • Able to follow detailed procedures and meet performance standards
  • Strong verbal communication and active listening abilities
  • Comfortable using computer applications and web-based tools
  • Able to work independently and remain accountable for scheduled hours
  • Previous call center or customer service experience preferred
  • Spanish-English bilingual ability preferred but not required
  • Familiarity with phone-based or computer-based support settings
  • Must complete multi-step onboarding, including client assessments, a basic background check, and certification training before beginning customer service

Benefits

  • Flexible scheduling options become available after certification
  • Paid training is provided after successful client certification
  • W2 employment with payroll administration, workplace protections, and employment stability
  • Paid time off
  • Optional supplemental insurance through Aflac
  • Household telehealth access through MDLive
  • Performance-based incentive opportunities
  • Career progression opportunities in support, quality assurance, and leadership

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