Genesis Call Center, LLC
Genesis Call Center, LLC
Genesis Call Center, LLC — 2013 жылы құрылған, қашықтан клиенттерге қызмет көрсету және байланыс орталығы қызметтерін ұсынатын компания. Оның үлестірілген командасы логистика, консалтинг және денсаулық сақтау сияқты салалардағы клиенттер үшін клиенттерге қызмет көрсету, техникалық қолдау, сатуға жәрдемдесу және мамандандырылған қызметтер көрсетеді. Қызметтеріне медициналық кеңес алу туралы өтініштерді өңдеу және жол бойындағы көмек кіреді, ал қашықтан жұмыс істейтін операторлар Америка Құрама Штаттарындағы ұлттық брендтерге қолдау көрсетеді. Genesis Call Center, LLC үйден жұмыс істеуге арналған қызметтерге қызметкерлер қабылдайды және қашықтан жұмыс істейтін мамандарына оқыту, жұмысқа бейімдеу және қажетті ресурстар ұсынады.

Remote Customer Service Representative (Call Center) - Utah

Provide remote inbound customer support for national brands from Utah. Resolve questions, service requests, account needs, and product concerns using Genesis Call Center’s cloud-based systems.

Сипаттама

  • Manage inbound customer interactions for major brands
  • Respond to questions, service requests, account issues, and product-support needs
  • Use guided tools and reference materials to provide accurate, high-quality assistance
  • Represent each brand professionally while maintaining accuracy and consistency
  • Complete client assessments, a background check, and certification training before beginning customer service

Талаптар

  • High school diploma or GED
  • At least 18 years old
  • Authorized to work in the United States
  • Must reside in the United States, excluding California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin
  • Able to follow detailed procedures and meet performance standards
  • Strong verbal communication and active listening abilities
  • Comfortable using computer applications and web-based tools
  • Able to work independently and remain accountable for scheduled hours
  • Previous call center or customer service experience preferred
  • Spanish-English bilingual ability preferred but not required
  • Familiarity with phone-based or computer-based support settings
  • Must complete multi-step onboarding, including client assessments, a basic background check, and certification training before beginning customer service

Артықшылықтар

  • Flexible scheduling options become available after certification
  • Paid training is provided after successful client certification
  • W2 employment with payroll administration, workplace protections, and employment stability
  • Paid time off
  • Optional supplemental insurance through Aflac
  • Household telehealth access through MDLive
  • Performance-based incentive opportunities
  • Career progression opportunities in support, quality assurance, and leadership

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