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Genesis Call Center, LLC 2013 में स्थापित एक दूरस्थ ग्राहक सेवा और कॉल सेंटर सेवा प्रदाता है। इसकी वितरित टीम लॉजिस्टिक्स, परामर्श और स्वास्थ्य सेवा सहित विभिन्न क्षेत्रों के ग्राहकों के लिए ग्राहक सेवा, तकनीकी सहायता, बिक्री सहायता और विशेष सेवाएँ प्रदान करती है। इन सेवाओं में चिकित्सा परामर्श अनुरोधों का प्रसंस्करण और सड़क किनारे सहायता शामिल है, जबकि दूरस्थ एजेंट पूरे संयुक्त राज्य अमेरिका में राष्ट्रीय ब्रांडों का सहयोग करते हैं। Genesis Call Center, LLC घर से काम करने वाली भूमिकाओं के लिए नियुक्तियाँ करती है और अपने दूरस्थ कार्यबल को प्रशिक्षण, ऑनबोर्डिंग और आवश्यक संसाधन प्रदान करती है।
Remote Customer Service Representative (Call Center) - Utah
Provide remote inbound customer support for national brands from Utah. Resolve questions, service requests, account needs, and product concerns using Genesis Call Center’s cloud-based systems.
विवरण
- Manage inbound customer interactions for major brands
- Respond to questions, service requests, account issues, and product-support needs
- Use guided tools and reference materials to provide accurate, high-quality assistance
- Represent each brand professionally while maintaining accuracy and consistency
- Complete client assessments, a background check, and certification training before beginning customer service
आवश्यकताएँ
- High school diploma or GED
- At least 18 years old
- Authorized to work in the United States
- Must reside in the United States, excluding California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin
- Able to follow detailed procedures and meet performance standards
- Strong verbal communication and active listening abilities
- Comfortable using computer applications and web-based tools
- Able to work independently and remain accountable for scheduled hours
- Previous call center or customer service experience preferred
- Spanish-English bilingual ability preferred but not required
- Familiarity with phone-based or computer-based support settings
- Must complete multi-step onboarding, including client assessments, a basic background check, and certification training before beginning customer service
लाभ
- Flexible scheduling options become available after certification
- Paid training is provided after successful client certification
- W2 employment with payroll administration, workplace protections, and employment stability
- Paid time off
- Optional supplemental insurance through Aflac
- Household telehealth access through MDLive
- Performance-based incentive opportunities
- Career progression opportunities in support, quality assurance, and leadership
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