Assurant
Assurant
Assurant is a global provider of consumer-focused support and protection services, operating across North America, Europe, Latin America, and Asia-Pacific. Founded in 1892, the company serves more than 300 million consumers through technology protection, claims resolution, and financial services. Its teams work across technology, claims, customer service, and finance, with hiring opportunities supported by a focus on remote work and global collaboration.

Remote Bilingual Content Production Specialist - Argentina

Assurant is seeking a bilingual Content Production Specialist in Argentina to quality-check English and Spanish device-support content. The role covers manuals, videos, how-to guides, and troubleshooting articles for publication.

Description

  • Conduct quality assurance on technical and support materials, primarily in English and occasionally in Spanish, including manuals, videos, how-to guides, and troubleshooting articles.
  • Check grammar, spelling, factual accuracy, formatting, categorization, device associations, and compliance with quality and style standards.
  • Help ensure published content supports a high-quality customer experience and avoids competitor, retailer, or negative product references.
  • Approve and publish submissions in the content management system, or reject them with specific, actionable feedback.
  • Work with linking agents, technical writers, and QA specialists across international teams.
  • Spot content gaps, uncovered devices, and ways to improve content quality and completeness.
  • Track technology developments, consumer devices, IoT, and emerging subjects relevant to content production.
  • Manage a QA queue independently, including prioritizing backlog work.

Requirements

  • Bilingual or highly proficient in written and spoken Spanish and English.
  • Strong writing, proofreading, and content evaluation abilities.
  • Exceptional attention to detail with an analytical approach.
  • Enthusiasm for technology and the ability to learn unfamiliar devices, tools, and concepts quickly.
  • Capacity to work independently in a fully remote setting.
  • Clear communication skills for giving feedback and working with distributed colleagues.
  • Background in content QA, technical writing, technical translation, copywriting, or technical support is preferred.
  • Familiarity with content management systems or structured content processes is preferred.
  • Experience with device troubleshooting, technical support, or knowledge-base and content development is preferred.
  • A bachelor’s degree is preferred, though relevant experience may be considered instead.

Benefits

  • Fully remote work arrangement.
  • Video-based virtual interview process.
  • Opportunity to build a career with Assurant.
  • Experience working within a global, distributed organization.

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