Cloud Software Group
Cloud Software Group
Cloud Software Group is a software and cloud computing company created through the merger of Citrix and TIBCO. Its portfolio of cloud-based products supports remote work and digital operations for more than 100 million users worldwide across multiple industries. The company’s large technology team focuses on building tools for the future of work and encourages collaboration, diverse perspectives, innovation, and thoughtful risk-taking. Cloud Software Group hires professionals interested in contributing to products used at significant global scale.

Principal Account Technology Strategist - United States Remote

Lead enterprise technology strategy for Cloud Software Group customers, shaping cloud adoption, technical roadmaps, and solution consumption. Build strategic partnerships while supporting revenue growth and customer outcomes.

Description

  • Build strategic partnerships and trusted relationships with customers, technical stakeholders, and decision-makers
  • Develop customer plans that support long-term business objectives
  • Deliver technical thought leadership informed by industry trends and insights
  • Coordinate technical engagements and resources around customer requirements
  • Address technical and competitive objections throughout the sales process
  • Evaluate product applications, demonstrate solution value, and increase customer adoption and consumption
  • Deliver product demonstrations and technical presentations virtually and at customer sites
  • Continuously discover customer needs with solution architects, product specialists, and product managers
  • Develop complex proof-of-concept solutions spanning multiple products
  • Resolve customer concerns in partnership with senior leaders and subject-matter experts
  • Review customer cases and proactively support optimal operating environments
  • Maintain comprehensive customer, use-case, and technical-strategy documentation in Salesforce
  • Represent and promote the company’s vision and technologies externally
  • Provide account updates to Sales and Sales Engineering leadership
  • Present clearly and persuasively to executives, customers, and prospects
  • Lead or support go-to-market and sales-area initiatives
  • Stay current on competing technologies and market positioning
  • Provide team guidance, feedback, and practical best practices
  • Develop and distribute innovative use cases and go-to-market approaches
  • Mentor and lead other Account Technology Strategists
  • Work cross-functionally with sales, product development, and marketing teams
  • Tailor technology strategies to deliver measurable customer business value
  • Apply knowledge of industry trends, challenges, and regulatory conditions
  • Take ownership of strategic objectives and their outcomes
  • Generate revenue through upselling, cross-selling, and new business development
  • Connect technology solutions with customers’ business strategies and desired outcomes
  • Support go-to-market, product development, and product direction initiatives
  • Provide technology leadership across multiple solution areas

Requirements

  • Bachelor’s degree or equivalent professional experience
  • At least 10 years of technical customer service experience in high-tech, indirect sales, and/or procurement settings
  • Demonstrated success increasing customer adoption of technology
  • Willingness to travel to customer locations, corporate offices, and events
  • Knowledge of CSG’s competitive landscape and technologies
  • Broad knowledge of DaaS/VDI, applications, enterprise browsers, enterprise mobility management, networking, enterprise security, data management, and data analytics
  • Strong understanding of business processes and their implementation in enterprise applications
  • Strong analytical and negotiation capabilities, especially when working with C-level stakeholders
  • Ability to quickly understand and explain technical and business concepts
  • Ability to assess, mentor, and motivate teams
  • History of achieving revenue targets and supporting accurate forecasts
  • Ability to work independently with limited supervision
  • Ability to prioritize and manage varied tasks, objectives, and risks
  • Excellent verbal, written, and presentation skills
  • Advanced knowledge of specialized sales and product solutions

Benefits

  • Eligibility for an annual bonus
  • Eligibility for sales incentives
  • Healthcare coverage
  • Life insurance
  • Disability coverage
  • 401(k) plan with company match

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