Technical Consultant, Healthcare Systems
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Advise healthcare clients and deliver technical solutions for RIS, PACS, HL7, and DICOM environments. The role is based onsite in India and focuses on end-to-end implementations and integrations.
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Hyland is a B2B SaaS company serving enterprise customers through a collaborative community platform for products, solutions, and service updates. Hyland Community brings customers, partners, experts, and other members together to ask questions, exchange feedback, share operational knowledge, and find practical guidance for getting more value from Hyland’s offerings.
Platform Infrastructure Engineer, Client Services (Remote - Colombia)
Manage and secure Windows and macOS endpoint environments supporting Hyland’s enterprise content software platform. Lead device deployment, patching, compliance support, troubleshooting, and infrastructure improvements.
Description
- Design and support IT systems across a hybrid-cloud environment
- Administer and secure Windows and macOS endpoints
- Plan and deliver projects and requests aligned with department initiatives
- Help establish system administration standards and practices within a weekly sprint process
- Protect the security, integrity, and confidentiality of systems and data
- Support compliance programs by collecting audit evidence and following Hyland information security policies
- Troubleshoot and resolve issues across managed environments
- Conduct problem-solving, root-cause, and post-mortem analyses
- Document solution designs, operating procedures, and technology platforms
- Develop internal training materials and deliver training when needed
- Act as an escalation point for system and user requests
- Identify and implement improvements that increase enterprise-wide efficiency
Requirements
- More than five years of experience as a Systems Administrator in a Windows environment
- More than two years of hands-on experience with Microsoft Intune, Jamf Pro, or a comparable endpoint management platform
- Experience with Microsoft Configuration Manager, formerly SCCM, and Microsoft Defender for Endpoint
- Proven ability to manage enterprise-scale device security, software deployment, and patching
- Experience with scripting and application deployment packaging
- Familiarity with or experience using Windows Autopatch, Windows Update for Business, and public cloud services
- Strong verbal and written communication skills
- Effective analytical and problem-solving capabilities
- Strong customer service focus
- Ability to produce concise, logical, grammatically correct documentation
- High attention to detail and demonstrated troubleshooting ability
- Ability to conduct root-cause and post-mortem analyses
- Familiarity with or hands-on experience managing, provisioning, and securing macOS devices with Jamf Pro
- Experience working in a hybrid-cloud architecture
- Ability to independently plan and deliver projects within a sprint-based team
- Experience supporting department initiatives from design through delivery
- Experience supporting compliance activities, including certification-audit evidence collection and adherence to corporate information security policies and practices
- Bachelor’s degree or an equivalent combination of education and experience sufficient to perform the role’s primary duties
Benefits
- Resources to support career development
- Programs focused on employee wellbeing
- Opportunities to contribute to innovation practices
- Inclusive workplace culture
- Employee initiatives and giving campaigns supporting organizations that matter to employees
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