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nahc.io
nahc.io
11 – 50 Employees
ConsultingMarketingRecruitment
nahc.io is an Asia-focused recruitment agency working with innovative companies on hiring, retention, and people operations. Its recruitment services span sales, marketing, IT, HR, strategy, and finance, with additional support for building HR systems and planning remote and overseas hiring. The company works with businesses at different stages of growth to shape human capital solutions around their staffing and operational needs.
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E-commerce Operations Manager – Taiwan

Manage Taiwan imports, logistics, inventory, Shopify operations, and customer service for a growing consumer brand. Improve performance through data-led planning, clear procedures, automation, and cost control.

TWTaiwanHybridFull-timeMiddleSeniorEnglish RequiredOperations

Description

  • Plan demand and inventory across sales channels to improve forecast accuracy, stock allocation, and turnover while limiting shortages and slow-moving stock.
  • Coordinate international purchasing, imports, customs clearance, product inspections, and certification applications such as BSMI and NCC.
  • Oversee daily inbound and outbound logistics, including shipping, receipt checks, stock transfers, and work with third-party logistics and freight partners.
  • Evaluate warehouse relocation or expansion as inventory grows.
  • Identify and lead cost improvements in inventory and logistics.
  • Maintain orders, product information, and inventory records in Shopify’s back office.
  • Handle customer questions and oversee after-sales support, returns, exchanges, and complaints.
  • Develop procedures, performance measures, and automation to make operations more efficient.

Requirements

  • Bring 5–7 years of experience in supply chain, logistics, or e-commerce operations.
  • Have independently managed the full operations cycle, including imports, inbound and outbound processes, and inventory.
  • Demonstrate experience with demand forecasting and inventory control.
  • Have managed third-party logistics providers or other external logistics vendors.
  • Use Excel and data analysis to turn operational findings into practical improvement proposals.
  • Be comfortable handling daily operational work and taking initiative independently within a small team.
  • Read and write English to collaborate with an overseas headquarters.
  • Have practical experience using Shopify’s back office.
  • Have applied for product inspections and certifications such as BSMI or NCC.
  • Have managed inventory across multiple channels, including marketplaces such as Shopee or momo.
  • Bring experience with a direct-to-consumer online store, or with process design, automation projects, or SOP development at a startup or small team.

Benefits

  • Full-time employment.
  • Hybrid work arrangement.

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